ComplaintsforCFMoto MA
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Complaint Details
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Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased the ZForce 950 in July and have issues with the rear brakes leaking. It was taken to the dealer in October and originally the repair was approved under warranty. Seven weeks later we learned that it was changed to denied because they claim we had the ebrake engaged. If that's the case there should be an audible alarm to let you know it's engaged. Our family has a ****** and said his has a very loud audible alarm on it. I will be spreading the word to stay away from CFMoto and buy from a proven brand.Initial Complaint
11/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a 2019 CFMoto *** from this business on July 2nd 2019. I had the first oil change service done here when the vehicle had approximately ******* miles on it. The date of the service was April 2021. After service was done the next big *** trip I took was July 2021. I was approximately ******* miles into a trail system in the mountains of ***** when the engine started making noise. I turned around and headed back to cabin to find the engine was a full quart of oil low causing permanent engine damage. After dropping the *** back off to dealership to rectify the issue they created by leaving the engine oil low, they told me that I had to pay for a new engine. And on top of it they were charging me to diagnose the problem that they had created. After my basically brand new all terrain vehicle had sat at the dealer for 3 months, I went to retrieve it. When they gave it back to me they refused to admit to any wrong doing and would not fix it, and they also returned it to me in pieces. Now I am left with a *** with **** miles on it with a engine that is not good.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.