ComplaintsforLucky Star
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Complaint Details
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Initial Complaint
11/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dear BBB On the day of 11/6/21, around 4pm. I stopped for gas at Lucky Star Gas station in bridgewater Ma. .I was about to get out of my car when I was approched by a young man asking me how can I help you. I said "I just want to pump some gas, but thank you though".He then said "Oh, at this gas station we pump your gas"I though it was strange, but kind of nice, brings you back to years ago. So he continue to pump my gas.When I got home ,I Iooked at my receipt more closely and it just had the standard info "Gallons. .Price per Gallon and Fuel price" I though they would be a small fee for pumping the gas .I said to myself ,Wow isn't that nice of them starting a new trend because I really never liked to pump my gas.So I went on my computer to check my bank statements which i do every day to check things I purchased and to make sure it balances. There was my gas price deduction,of $30.00 along with AN ADDITIONAL FEE of ****. I know its a small amount but its the principle and it really bothered me that they are charging everyone and they are not aware of this happening because if this is a fee it was not posted anywhere in or outside this gas station,and this is happening to every customer that comes here. Alot of people don;t look at there statements and they have no idea which is what this gas station is hoping for, i guess I have my receipt and statements if needed. Thanks so much for addressing this issue ************** 11/10/21Customer response
11/22/2021
I have not heard from the business in response to my complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.