![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforDragonfly Farm LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I reached out to the company via their website sometime around april 24th because I was in need of a new irrigation company. They emailed me back and said would come out. The day he was supposed to come out they coudnt make it so we rescheduled. When he came out to give me a price on opening the system he said 125. I also asked him for a price on removing a tree ***** and trimming trees. He said he would send me an estimate. He left and we made an appointment for may 17 to turn on sprinklers. When he came the 17th I asked where the estimate was. He asked if I received it and I said no. I said I checked spam. He said he will resend it that night. He adjusted the sprinkler head and turned on the sprinklers to make sure it was working. He said we needed new sprinkler heads but had to see if he had any or would need to order. As he left I also asked him a price for landscaping. He left. A week later I texted his business phone number which we have texted through this whole time. I asked when can I expect anything from him. No answer. On the 25th I sent another text mentioning that my grass is being damaging due to drought according to a report from the lawn company I paid **** to seed my property so I told ***** when can I get my water on. no answer. Finally on May 27 I said if I dont hear back by the 31st Ill have to find someone else. Thats two weeks and no response so I got someone else. I wrote a review online this past week and I get an email from them and then about two days later I get billed. Only after I wrote a review I get billed on june 26 from a service from may 17 that they never finished nor got back to me about. They said I slandered them and cant take ownership of what they did. I will remove the review for a **** that is half. Ill pay for adjusting the heads but we had no water and I had to hire someone else because of lack of communication. very upsetting and they dont care. and instead say I slandered them online. I have a right to write a review.Business response
07/23/2022
We have contacted **************** in hopes to manage the concerns he had. both parties have been in contact and have found a resolution.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.