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Complaint Details
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Initial Complaint
01/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My parents had Budget It Drains come to unclog a mainline drain on December 21,2022. The Tech name was ***************** used a powersnake High pressure water jet And a video pipe inspection Upon completion of the job the tech ***** stated that there was a warranty of 30 days in case anything happened. The total bill was ****** Fast forward to last week the drain again becomes clogged, since there is a 30 day I called Budget It Drains and spoke to a **** or a **** where he was very rude unprofessional and refusing to come back since it is still under the 30 days! He also hung up the phone on me twice and was belittling me and asking me questions as if I was a plumber or on a job interview! My parents are elderly and do not speak English. I was present for the whole service. ****/****/ *** also stated that he asked his Tech ***** and that ***** stated he did not say anything about 30 days! Please help me with this situation as I do not want this to happen to anyone else!! Thank youBusiness response
01/18/2023
I spoke with ******* last week as she reports. As the invoice states Budge It Drains video pipe inspected the pipe upon completion of job and the pipe was completely empty and clear. when she called stating she needed us to unclog again she stated that she knew the pipe was empty but she wasn't a plumber so how should she know how we could have made it any better than completely empty and clear. She didn't like that i was telling her that the problem was with what is being flushed and became combative and threatening to call the bbb if we didn't come and clear her drain for free Unfortunately it appears this customer doesn't want to accept responsibility for what is being flushed down the drain.Customer response
01/18/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Anabela
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.