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Complaint Details
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Initial Complaint
10/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought my car here on August 6,2021. They did not start working on my car until middle September. They said that they would fix the problem with my battery, and they said they would fix my rear struts. They overcharged me on the problems with the car and did not fix it.they installed the wrong rear struts and placed rear shocks.they took about roughly 45 days to fix the issue, but in all reality they made my car worse.They dont know the real issue behind my car, theyre highly unprofessional and depend on ******* videos which proves they dont have any knowledge behind my car. I took my car on september 24, drove it until sept.sept. 29 I drove it for 5 days and the car broke down on the road, almost got into a car accident and my car is completely dead.They refuse to fix the problem or give me my money back.Business response
11/16/2021
He came over for us to replace the starter, we replaced the starter and then he had problems with the alternator. We also replaced the alter of for him and did turn up. So the car was running good but the car had more problems than expected. His mother told me he would bring the car back to us to the fix the problem. I offered to not charge him for the problem he is talking about. He called me the next day and told me that I stole his power steering pump. I never heard of someone stealing a piped pump and the car working. He has an electronic power steering pump in the car I sent someone To his house to diagnose the car for him, and we made an appointment with him that day and he did not show up. I rang the doorbell and called and did not receive any answer back. What I tried to say to him was that he bought a car with a lot of problem. I spoke to his mom and she did understand what I was talking about. Till this day they were supposed to tow the car back to me but I havent not seen the car brought to the car. I even sent a technician to the house, the car is in the parking lot, but no one answers the door.
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Contact Information
Business hours
Today,8:00 AM - 5:30 AM
MMonday | 8:00 AM - 5:30 PM |
---|---|
TTuesday | 8:00 AM - 5:30 PM |
WWednesday | 8:00 AM - 5:30 PM |
ThThursday | 8:00 AM - 5:30 PM |
FFriday | 8:00 AM - 5:30 PM |
SaSaturday | 8:00 AM - 5:30 AM |
SuSunday | 8:00 AM - 4:30 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.