Business ProfileforOcean Honda of Brockton

Ocean Honda of Brockton offered a terrible experience that destroyed my trust in their dealership and will prevent me from recommending anyone to their service center. To begin, I called the service center to set up an appointment, for an oil change and tire rotation, on Monday. The worker said 9:30am on Saturday is open. Fast forward to Saturday I called 30 minutes before my appointment to confirm my appointment as I never received an email or text confirmation. The worker on the phone said to come in and he saw my appointment. After 90 minutes of waiting in the lobby, I went to use the restroom and noticed my vehicle had not moved. 30 minutes later I went to check if the car had moved, and it had not. When the service worker saw my frustration that the car had not been moved for 2 hours he said, few more minutes. An hour later we were told the car was ready. This experience took over 3 hours. It was 12:30pm when we left the dealership. Once I returned home, I quickly noticed the tires were not rotated. Only one of my tires on my vehicle has scratch marks on the rim. This makes the tire and rim very identifiable. This tire did not move. Then I checked to make sure the oil was changed. It was clear the oil was changed based on the dipstick and the spilled oil all over my engine that I had to clean. Lastly, are completing a mini survey explaining the situation, I received a call from a service worker. She listened to my experience and said it should not have happened. The worker offered me a tire rotation service which I politely declined due to lack of trust. Then the worker asked that I do not complete the Honda survey because I could not give all 5 stars. I paused to realize that she only called to silence my poor experience and I said no I will complete the survey. The survey is meant to be honest and help the dealership get better at what they do. The worker then rudely said, Fine. Whatever. Have a good day. Please be careful about Ocean Honda of Brockton.

My name is ********************* General Manager here at Ocean Honda of Brockton. Sorry to hear about your experience here recently at the dealership. I would like to apologize for the inconvenience and not completing the job as promised. I would like to offer you 2 oil changes and 2 tire rotations in hopes that you will reconsider and give us another chance to make it right. Please feel free to reach out to me personally @ ************* if you would like to discuss further. Thank You, *********************