ComplaintsforWork Out World Brockton
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Complaint Details
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Initial Complaint
09/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I entered into a contract on August 10, 2021 for access and use of Work Out Worlds' gym and equipment. It has continued to collect payments from me all through the pandemic even when it was closed and I had no access. It continues to try to collect monthly sums as well as a termination fee although I have not used their services in over a year. Now the company has placed my account with a collection agency and demands $98.00. I am disputing that I owe this debt at all.Business response
10/09/2023
Good Morning!
We are happy to assist!
Please see the attached. As we received said compliant via mail. Written response was sent via mail on 10/4/2023.
Thank you for your time!
Initial Complaint
02/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I cancelled my membership with Work Out World in Brockton a few months after the second waive of Covid. I was told that I may want to cancel the card that I had on file with them because they are notorious for charging accounts after you cancel. They will argue that you did not cancel. I stopped payment from the company and thought no more of it. This was back in mid 2021. Today I find out on my credit report that they have my account in collections. This is absurd, uncalled for and there is no way I owe this company the amount that they are stating or any amount for that fact. This company has shady tactics and practices and should be ashamed of them selves. I do not owe them anything. I was paying them for a service that I cancelled and no longer used.I have also forwarded my complaint to the **** because this is outrageous for a company that you actually pay a fee to, to send you to collections and report it on a credit report in the first place, and secondly, you would think they would be considerate for people who may be uncomfortable and may have changed their mind going to the gym around the time, and thirdly, this parent company, work out world new england has already some shady business tactics going on.Business response
03/16/2022
************** has since rejoined work out world on 3/5/22 for a green membership plan.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.