2 Customer Reviews
Review from Joe D
1 star07/16/2024
Worst dealership in the country, service **** is terrible, they never answered phone after multiple calls, left voice mail, never to get a call back. You walk in and there texting away on there phones instead of calling customers back. Spoke to service manager on specific instructions on were to drop truck off, I was waiting and waiting, call back and had to get transferred to front desk to get to service **** (ridiculous) spoke with service **** and they never got message. Called General manager 3 times to to about my situation never to get call back. Stay away from this dealership.
Copeland Toyota Response
07/17/2024
Our General Manager, ***************************, contacted **************** and discussed with him the complaint.
They had a nice conversation and resolved the issue. We have asked **************** if he has any further concerns and he did not have any.
Review from Rachel C
1 star10/01/2022
Stay as far away as you can!!!! Wasnt given proper information when purchasing the care, delivered me someone elses car, tried to rip me off $750 on the trade in vs what was agreed upon, had to chase them for the registration. No one from management contacted me- I had to reach out to them. Then the ** promises me he will make it right by getting me into the car I actually wanted at the same price due to the issues I experienced to find out my payment would be increasing by $140 a month!!!!!!!!!! What a shitshow!Copeland Toyota Response
10/03/2022
We are currently working this customer to get them another vehicle more in her price range. The vehicle that ******************** purchased had many more options than her previous vehicle, hence the payment increasing $140 a month. The new vehicle will be at our dealership within the next 2 to 3 months based upon the production levels of Toyota. We will fully have addressed ******************** concerns as soon as the car arrives.
Customer Review Rating
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