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Business ProfileforAirSlate, Inc
Additional business information
BBB with the use of artificial intelligence, analyzed the complaints on 4/22/24
BBB shared the findings and recommendations with Airslate, Inc.
The findings appeared to show:
- Unauthorized charges: The vast majority of complaints involve customers being charged by AirSlate without their knowledge or consent, often through their linked Venmo accounts. Charges range from $20 to $180, with $96 being the most common amount.
- Lack of familiarity with the company: Most complainants state they have never heard of AirSlate before and have no idea why they were charged, suggesting they did not knowingly sign up for any services.
- Difficulty obtaining refunds: Customers express frustration with AirSlate's lack of responsiveness and inability to easily obtain refunds for unauthorized charges. Some report difficulty canceling unwanted subscriptions.
- Possible connection to PDFfiller: Some complaints mention PDFfiller, suggesting it may be a subsidiary service of AirSlate. Several customers report signing up for free PDFfiller trials and then being unexpectedly charged by AirSlate.
- Potential data security issues: A few complaints raise concerns about how AirSlate obtained customers' personal and financial information in order to process unauthorized charges.
On 7/1/24 Airslate,Inc responded to BBB with:
99% of the complaints are, sadly, related to the fact that [some] people do not understand how free trial period works as such. On our end, we did everything possible to prevent this misunderstanding: there is explicit information provided upon account registration and there is also an email sent which contains info on the free trial deadline and other important details.
Refunds with pdfFiller / airSlate can be requested in three ways:
1. Email to Support.
2. Chat online on our sites.
3. Free phone line.
https://my.airslate.com/help-center
Our refund policy is "refund no questions asked". We never object or persuade people to stay.Once any customer (current or former) requests information on how we store and share data, we put them in contact with our Legal department and they provide detailed information on this. And of course, we never share data with any third parties.
At-a-glance
Customer Complaints
397 complaints closed in last 3 years
170 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 17 Station St Ste 3, Brookline, MA 02445-7971
- BBB File Opened:
- 12/15/2009
- Years in Business:
- 16
- Business Started:
- 1/1/2008
- Business Incorporated:
- 6/12/2008
- Accredited Since:
- 4/4/2013
- Type of Entity:
- Corporation
- Number of Employees:
- 1000
- Business Management
- Mr. Vadim Yasinovsky, President
- Contact Information
Principal
- Mr. Vadim Yasinovsky, President
- Additional Contact Information
Phone Numbers
- (855) 750-1663Other Phone
Email Addresses
- Primary
- (855) 750-1663
Customer Complaints
397 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
126 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lisa T.
07/12/2024
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