Reviews
This profile includes reviews for AirSlate, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 89 Customer Reviews
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Review fromJonathan M
Date: 04/26/2025
1 starYou guys charged me 96 dollars i need my money back ASAP my venmo name is ***** Mikkins please give me my money backReview fromR. A.
Date: 04/03/2025
3 starsR. A.
Date: 04/03/2025
Attempting to change my venmo ****** constantly. Never signed up for any reoccurring charges on anything with this company.
AirSlate, Inc
Date: 04/28/2025
****** hi! Many thanks for reaching out, however, we can't really find you (by the name, zip code and email we see in the BBB admin dashboard).
Our Billing Support will email you today to get more details and handle this.
In advance, appreciate your cooperation!
Review fromCorrie M.
Date: 02/24/2025
1 starCorrie M.
Date: 02/24/2025
I signed up for a free trial, and cancelled immediately after using it because I only needed the service once. I received an email stating that it was successfully cancelled. There was still a charge of $1.25 on my card. Then they tried to make another charge on my card a few days later. I have a block on my card for online purchases if Im not actively trying to use it. The second charge did not go through. Wondering why I was charged anything if it was a free trial.AirSlate, Inc
Date: 03/10/2025
Corrie hi and apologies if any confusion!
A transaction between one and two dollars on a first day after subscribing is not really a charge, strictly speaking. This is called "verification amount", and it is used by banks and payment systems to check the validity of the registration details.
This amount is normally back on the account within first 24h, often quicker. Since this review was written last month, we are sure you've already got it back, right?
If you have any further questions, please email us directly at *********************************** Thank you.
Review fromBrandie S
Date: 02/19/2025
1 starBrandie S
Date: 02/19/2025
I saw a charge to my Venmo for $96, 2/15/25 and I immediately called Venmo to dispute, I have never authorized airslate for any type of "business" or app charges to my account, ***** *** asked if I authorized a service or if I had a business, I said no and had to change all of my passwords because it appeared someone had hacked into my account and charged for this amount for airslate.AirSlate, Inc
Date: 02/25/2025
******* hi and apologies if any confusion! This is not a hack, you've actually had an active subscription with us (on the site www.pdffiller.com, the online PDF editor, might be tax-related, most people use our services for tax or medical/insurance forms).
The subscription has now been canceled and a refund issued for you. Please check your Inbox for the email confirmation of the same.
If you have any further questions/concerns, feel free to reach out to us directly, ************************************************************.
Review fromChanel C
Date: 02/11/2025
1 starChanel C
Date: 02/11/2025
This company fraudulently charged my credit card $96. I have never done business with this company nor have I ever heard of the company. Its a complete scam. I contacted them attempting to get the issue resolved and they stated they cannot find the charge using the last four digits of my card. They are requesting me to send them the first six digits of my card, which I find bizarre when you all charged my card in the first place. NOW, they refuse to cancel the charge until I give them MORE INFORMATION on MY CARD. If anyone else has this issue, its about time we all lawyer up and start a lawsuit against AirSlate/pdfFiller because this is ridiculous. I thought I was the first one with this issue until I came to the BBB website. There is no way all of us should be having the same fraudulent issue with no resolution. Something fraudulent is going on with this company and LAWYERS NEED TO GET INVOLVED IN A LAWSUIT IMMEDIATELY.AirSlate, Inc
Date: 02/12/2025
Chanel hi! I've just double-checked with our Billing Support regarding the details you've provided along with this review and, unfortunately, can only confirm that we indeed have nothing recorded for your email, so sorry.
Therefore, we would need either an alternative email (the one linked to your mobile, or university email, or work one?) and those digits on the card.
Please note that last six digits could ONLY be used for verification purposes, nothing else. You can actually double-check this with your bank or any accountant, we are confident they will confirm.
We are hoping to get more information from you very soon and settle this case!
Review fromOl M
Date: 01/11/2025
1 starOl M
Date: 01/11/2025
This company fraudulently charged my ***** account $96. I have never done business with this company nor do I even know of the company. Its a complete scam and clearly has a completely unethical way of running their business.AirSlate, Inc
Date: 01/13/2025
Hello there!
For the email linked to this review/complaint we can only track account registration, and it was back in 2018 -- no paid plan, no charges.
Most probably, your more recent account has been linked to another email then.
Please email us ************************************ the following information:
your other emails (from work or university, for example)
your Venmo user name
the exact date of this transaction.
Thank you so much for your cooperation on settling this!
Review fromJill H
Date: 12/06/2024
1 starJill H
Date: 12/06/2024
This company charged my ***** account $14 without my knowledge. I have never used this company or contacted them for any reason. Now, ***** has suspended my Venmo account while they check into the unauthorized charge.AirSlate, Inc
Date: 12/09/2024
**** hi! Many thanks for letting us know, however, we can't really find you on our end using the email provided in this complaint. All accounts in our system are always email-based, and we have nothing for your email. This means your account and all related charges are linked to another email.
Please email us ************************************ and let us know your other emails as well as your Venmo user name. Then we will close your account. And if Venmo decides not to reverse the charge, we can also arrange for a refund.
Please note that you need to contact us directly in any case, even if Venmo decides in your favor, because our system will still see your account is open/active and will continue to attempt to charge you.
In advance, many thanks for your cooperation.
Review fromMackenzie F
Date: 11/30/2024
1 starMackenzie F
Date: 11/30/2024
This company fraudulently charged my ***** account for $96. I have not done business with them nor have I heard of them. I do not know how they would have gotten my Venmo information as I have never used that account as a payment method for anything other than between friends. Clearly the company has done this in the past as evidenced by the many complaints here, and it reeks of a scam.AirSlate, Inc
Date: 12/02/2024
********* hi! Our Billing Support will email you today more details on your subscription and its status. Here we can only confirm that we see Venmo chargeback which means the refund has already left us and should be soon back on your Venmo account.Review fromVictor T
Date: 10/28/2024
1 starVictor T
Date: 10/28/2024
Scum! Took funds at my ***** account without my knowledge. Took ****** in my account monthly. I have to stop adding funds for AIRSLATE *** not to take funds out. This is a SCUM.AirSlate, Inc
Date: 10/31/2024
****** hi! First of all, we would like to apologize if any confusion incurred.
Please note that records on our side state the following:
our system issued eight (8) charge attempts with your Venmo. All eight were canceled due to insufficiency of funds. Thus, we never actually charged you. What you see is notifications on failed charge attempts, not actual charges.
Our Billing Support has just canceled your subscription/account with us, so there won't be any further charge attempts.
If you need more information on this case, please email ********************************** (since you had a subscription not with airSlate itself, but with our other product, see **************************).
We hope this settles the case!
Review fromMel A
Date: 09/21/2024
1 starMel A
Date: 09/21/2024
Fraudulent charges on my ***** account for $103. I have never heard of this company.AirSlate, Inc
Date: 10/28/2024
*** hi and apologies for the delay with our reply to this! (somehow never got the notification re this review) We do not have anything recorded for the email you've provided in this review, actually. Please let us know your Venmo user name (by emailing ************************************ so that we could find you and arrange for a refund. Thank you in advance for your cooperation on settling this!
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