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Complaint Details
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Initial Complaint
12/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They lost a glass outdoor table top. It honestly might have been a ploy to get to the next quarter hour of being billed because they spent over 15 minutes looking for this lost glass. It was never found in the truck, at ************, or at my new place. I didnt realize the time was still being billed or else I would have made them bill me/time stop and then look for the time THEY lost. *** reached out by phone calls and emails over 20 times and have gotten almost no response. I was looking for a refund for the table which is beyond cheap but I honestly should be also getting back ***** minutes of billed moving time for them looking for lost item. They also stole one of my moving mats and broke a piece of artwork. Again no one will respond from this company. Im shocked.Customer response
12/17/2022
I have not heard from the business in response to my complaint.
Business response
07/13/2023
Hello,
Complaint # ******** Resolved.Best Regards,
Poseidon Moving & Storage
Toll Free: ************
Web: www.poseidonmoving.com
Fax: ************Customer response
07/17/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************Initial Complaint
06/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I hired Poseidon Moving to move me from Brooklyn ** to ************ - pick up on May 12, 2022 and delivery on May 13, 2022. They lost one box and I am threatened (not yet charged) with fines from the building due to their propping the door open and also moving after hours. The lost box was evident upon arrival, since I had numbered all the boxes, and the mover and I counted them multiple times and saw that box #** was missing. However, the driver now claims that there was no lost box. The company's policy on liability is: Basic Liability 1. 60 cents per pound per article Also referred to as "basic carrier liability," released valuation mandates that for anything lost or damaged during the move, the moving company must reimburse you at 60 cents per pound per article. This guarantees that the company is liable for lost or damaged goods, but in the end, doesn't end up covering anywhere close to the actual value of the lost or damaged items. Most moving companies include the released valuation option in the base rate of a move at no additional cost to you.They are offering me nothing for the lost box, and a refund of "$100 [based on cost of move] to help offset the cost of repairs plus 10% off of your future moving services if you choose to work with us again." I understood this to mean that they are liable for up to 60 cents per pound of my entire move, which would be: 60 cents per pound (****** total) is $1509. They claim that they are only responsible for 60 cents per pound of the lost articles. The articles they lost weigh approximately 63 pounds, outlined below: All Clad pots and pans set, only instead of the very large pot, I had a one-cup size: 19 pounds Misen 5-piece Knife set: 2 pounds KitchenAid Stand Mixer: 23 pounds Vitamix Blender: 15 pounds And then a whole lot of flour sack dish towels wrapped around these items: approximately 4 pounds My contact: ******************* Department ******************************** Phone: ************Customer response
06/13/2022
I have not heard from the business in response to my complaint since filing with the BBB. As I wrote in my original statement, I heard from them - unsatisfactory - before I filed my complaint.
What are your recommendations in these cases?
Thank you, ****Business response
07/10/2023
Complaint was resolved by our ******* with this client.
Our ******* spoke to client and explained where the box was left.
My last communication with client screen shot below, prior to our ******* speaking to this client. Then there was no response back from this client, and ******* confirmed that he spoke with client personally.Best Regards,
Poseidon Moving & Storage
Toll Free: ************
Web: www.poseidonmoving.com
Fax: ************Initial Complaint
04/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was quoted $600-800 for my move, and ended up paying $1116.47. They told me this was due to packing supplies and that they always ask before they use them. I was never asked to use supplies, or told that I would be charged for them. I packed exactly the same way I packed in 2020 when they were my movers, and I was not overcharged then. They have been unresponsive to my calls and emails, and I am looking for a refund for the supplies that were used without my permission.Business response
04/20/2022
Claim is in process of being resolved.Initial Complaint
10/12/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
This dispute is regarding a moving service provided on August 31-September 1, 2021. The original quoted amount for the service was $1,359 however I ended up being charged a total of $3,242.74. The source of the discrepancy could be that the service provider decided to put a 4hr charge minimum on the 2nd day of my service as well as the 1st day. This goes against the policy I was notified of at time of booking which is that a 4hr minimum charge would only be applied to Day 1. I have contacted my account manager over phone to resolve the issue. She was cordial and agreed to ask her manager to waive the minimum fee for the 2nd day. However, when prompted over email, I received a negative response stating that the manager decided not to waive the fee. Any assistance would be much appreciated, thank you.
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.