ComplaintsforLitchfield Company, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I bought this home last October. The builder, Litchfield company, has been impossible to get in touch with when it comes to warranty work, I have sent them a list. 1. cracks from prior warranty work on the ceiling to be fixed 2. water damage 3. water spigot broken 4. caulking in bathrooms (showers and sink areas) 5. final walkthrough for warranty work was never completed 6. fence issue with conservation committee still not resolved (conservation committee gave Litchfield work order list of things they wanted to be done. they have not completed)I want to file this complaint for many reasons obviously but also because of how this company has handled the entire situation with myself and the conservation committee of the Town. Everybody that I have spoken to from this company has been very rude and unprofessional. I have also been lied to my face by the owner of the company. The owner claimed he would sit down and discuss a remedy for the issues with the Town and the fence that they improperly placed so that I would be awarded my Certificate of Compliance. He has not returned any phone calls I have made or any email.Customer response
12/12/2021
I have not heard from the business in response to my complaint.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.