Business ProfileforAvid Technology, Inc.

On March 30, 2024 ************************* sent me an email reminding me of my Pro-Tools Ultimate Subscription renewal. In his email it said it was April 4th, but you can see by the date/time stamp of his email it was acually March 30. He asked if I was looking to change my subscription options he could help. This is an annual subscription for $599.00. I emailed him back the same day, which was 5 days before the subscription date ended April, 4, 2024. I told him I did not want the annual subscription any more, and if I need Pro-Tools in the future I would activate my account via the less expensive monthly subscription. The correspondence for these 3 emails is attached as a .pdf with date/time stamps. I did not hear back from him and they renewed the subscription anyway. When I checked my AMEX account on April 5th, I did not see the charge. So I figured my account was closed and AVID did not charge me. On April 30, I received my credit card statement and saw they actually did charge me $599 . It was the first time I noticed it. That day I sent another email asking him to cancel the subscription and refund the money. I did not get a reply.I then opened a case with AVID ************* #********. Somebody named Anaces (No last name) sent me an automated response stating it was not cancelable.I would have preferred to deal with AVID directly about this, but I cannot find a phone number where I can talk to a live person. So I am opening this complaint with BBB hoping this can be resolved in a friendly manner.My business is no longer functioning but there may come a point where I need Pro-Tools again through a monthly subscription. I wish to continue a healthy relationship with AVID Technologies.