Customer ReviewsforAvid Technology, Inc.

I signed up for a (grey pattern) monthly paid annual subscription 4 years ago. This was after having to switch from an educational subscription. I submitted documents to regain educational status, as I have been in school since. No adjustments, get an email that my confirmation of enrollment doesn't accept my situation. Ok. I'll pay the regular amount (which I thought was monthly). 8 months after switching DAWs I say, "ok, avid has had enough of my student scholarship, time to cancel because I cannot afford it, and I've stopped using it." Try for 3 hours to speak to an actual sales/service representative. Infuriating, and furthermore the cases I raised are not cataloged in the account... ok, that's fine. Just cancel my subscription; Avid did not notify in advance of their nefarious auto renewal, and proceeded to charge me without sending any invoice or email confirmation until after 4 months of the renewal date. I've lost around $300 for absolutely nothing. I will be initiating chargebacks for the entire year. Learn how to cater to yoyr customers because the way you do business relies not on your product, but on your penchant of deceiving and duping customers. That's messed up.

The worst company ever they won't give you your money back

This is by far the worst DAW, and music notating software company in the world. It is complete garbage. They will force you to pay for support, which you then won't get. If you want to seriously **** yourself off and bash your head into a wall trying to use some trash product, buy this one! COMPLETE GARBAGE.

Changed my account to auto renew and charged my credit card. Told me they couldn't refund me because I didn't cancel before the renewal time, even though they never told it was going to renew.

They double charged me for my subscription. The only way to enter a support request is to include a "7-digit order ID"....which I cannot find on my receipt, in my avid account, or anywhere else. Yet without this there is LITERALLY NO WAY to dispute. Wow. The system is designed to fail. It's a giant "FUCK YOU". I've been a protools user for almost ******************************** steaming mad.

Stay away from Avid. High fees, and they have, several times, withheld payments with no justifiable reason. Terrible customer support and difficult to work with.

AVID STEALS MONEY FROM A HANDICAPPED PRO TOOLS USER OF 28 YEARS! /o/SINCE ****, PRO TOOLS HAS PROGRESSIVELY BECOME THE WORST DAW PLATFORM IN THE ***** AND HAS NO CUSTOMER SERVICE THAT SERVES, THEY SIMPLY TYPE WHAT THEY THINK AND SEND WITHOUT ANY FOLLOW UP OF ANY KIND. ZERO COMPETENT CUSTOMER SERVICE BECAUSE ITS ALL BASED ON ASSUMPTIVE EMAILS, NO LIVE EMPLOYEE INTERACTION, USES AVID LINK TO CHANGE THINGS IN YOUR COMPUTER WITHOUT CONSENT, THE ***** AND INCOMPETENT ACTIONS ARE PROOF THAT AVID SHOULD BE SHUT DOWN.DONT BUY OR USE PRO TOOLS OR ANY AVID PRODUCT!!! ******* AND LOGIC PRO AND EVEN GARAGE BAND HAS BETTER CUSTOMER SERVICE!STAY AWAY FROM AVID TECHNOLOGIES AND WHY DO I HAVE TO GIVE THEM A STAR BBB? AVID DESERVES NO STAR AT ALL!

No customer care. The overcharged me and I cannot reach anyone about billing. There is no number and their chat won't prompt a billing issue. I have sent emails and complaints and I have not received anything back. The forms block me from issuing complaint.

Avid Technology, Inc. Is a terrible company. I accidentally signed up for a product with a renewal that has literally has been impossible to cancel. Avid and their partner Digital River charge me $43.43 every month for years now, which adds up to thousands of dollars now for a product I A. don't want and B. couldn't access if i wanted to. It is impossible to get into contact with a real human at Avid and I'm convinced this is purposeful. When I contact Digital River- the company that processes the monthly payments. They throw their hands up and play dumb and direct you to Avid. If I could give negative stars I would. I will continue to pursue remedy through every channel possible but I recommend that everyone stay away from any business with ****. They are a shady scam organization.

I own a perpetual license. **** plays a dubious business practice with the software/*** to illegally make the customer buy it again.. Purposely they interrupt the *** activity in your PC to make you buy an update after it expired. They do not respect your privacy. As soon as you buy it the *** is again stable. I changed my wifi to my phone hotspot and the *** was fine, not too long thereafter the *** does not work and it resets itself to be again relicensed when I already had a cloud license. Next the *** is unstable and IO cannot use it. I recorded all details.