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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In August 2022, while traveling between ************** and ******, I stopped at Abe's Complete Auto Service to repair a problem with my air conditioner. The repair was completed but I was told that I also needed to replace all four of my tires as they were bald. This was also done. When I returned to ****** and prepared to change to my winter tires in October, my mechanic told me that I would need to replace all four of my summer tires as they were bald. I had driven less than **** km. on the supposedly new tires that Abe's Complete Auto Service had installed. My mechanic suggests that there is no way that these tires had only **** km. driven on them. I believe that I have been the victim of fraud whereby used tires were sold to me as new with the idea that a customer passing through *********, ************* with ****** license plates would be highly unlikely to return to complain about the misrepresentation. I would like the price that I paid ($149.00 per tire) to be adjusted to reflect that fact that I was not dealt with in an honest and forthright manner.
Business response
12/28/2022
Thank you for sending over pictures of the tire(s). Kindly send over pictures of all 4 tires with the *** numbers located on the sidewall to assist in the claim with the tire manufacturer.Customer response
12/29/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Thank you for your reply. I have clicked on the "Do Not Accept" box because I do not believe that the complaint has been resolved yet. I have included the photos of the *** numbers of the tires as requested. I am quite happy to continue to work with the business in order to try to find a suitable resolution.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business response
03/15/2023
Good Morning *******,
Thank you for all the supporting documentation that you have provided and your patience while we review.
There was a delay in our review due to getting our vendor involved and then having to reach out to the manufacturer, and it has gone too long. As a shop, we are going to reimburse you for the 4 tires ($596). We apologize for the length of time this has taken.
At your convenience please call us at ************ and ask for ****** to complete the refund.
Thank You,
Abes Complete Auto Service
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.