Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Harvard Federal Credit Union has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Harvard Federal Credit Union

      104 Mt Auburn Street Cambridge, MA 02138-5003

      BBB Accredited Business
    • Harvard Federal Credit Union

      55 Fruit St Boston, MA 02114-2621

      BBB Accredited Business
    • Harvard Federal Credit Union

      399 Revolution Dr Somerville, MA 02145-1444

      BBB Accredited Business
    • Harvard Federal Credit Union

      435 Brookline Ave Boston, MA 02215-5410

      BBB Accredited Business
    • Harvard Federal Credit Union

      PO Box 382609 Harvard Sq, MA 02238-2609

      BBB Accredited Business

    Business ProfileforHarvard Federal Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/18/2020

    Years in Business: 85

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Harvard Federal Credit Union specializes in banking exclusively to the Harvard community, including the staff, students and alumni of Harvard University, Harvard teaching hospitals and other affiliated organizations. The business services include Home Loans, Student Loans, Credit Cards, Checking Accounts and financial guidance tools.

    Products & Services

    Auto Loans, Certificate of Deposits, Checking Accounts, Credit Cards, Money Market Accounts, Mortgages, Retirement Accounts, Savings Accounts, Student Loans

    Business Details

    This is a multi-location business.

    Find a Location

    Harvard Federal Credit Union has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Harvard Federal Credit Union

        104 Mt Auburn Street Cambridge, MA 02138-5003

        BBB Accredited Business
      • Harvard Federal Credit Union

        55 Fruit St Boston, MA 02114-2621

        BBB Accredited Business
      • Harvard Federal Credit Union

        399 Revolution Dr Somerville, MA 02145-1444

        BBB Accredited Business
      • Harvard Federal Credit Union

        435 Brookline Ave Boston, MA 02215-5410

        BBB Accredited Business
      • Harvard Federal Credit Union

        PO Box 382609 Harvard Sq, MA 02238-2609

        BBB Accredited Business
      Location of This Business
      104 Mt Auburn Street, Cambridge, MA 02138-5003
      BBB File Opened:
      1/1/1939
      Years in Business:
      85
      Business Started:
      6/26/1939
      Business Started Locally:
      6/26/1939
      Accredited Since:
      8/18/2020
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Number of Employees:
      130
      Alternate Business Name
      • Harvard FCU
      Business Management
      • Mr. Richard Tranfaglia, Assistant Vice President, Branch Administration
      Contact Information

      Principal

      • Mr. Richard Tranfaglia, Assistant Vice President, Branch Administration

      Customer Contact

      • Mr. Richard Tranfaglia, Assistant Vice President, Branch Administration
      • Mr. Tom Montilli, EVP, Chief Experience Officer
      Additional Contact Information

      Fax Numbers

      • (617) 495-0444
        Primary Fax

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/30/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I paid the full treatment for smile direct club paid a total of $1915 using my Harvard University Employees Credit Union card. Smile direct club offered lifetime warranty when I was making the purchase then the company got bankrupt. I got zero help from smile direct club. I contacted with the bank to get help/refund but no help either.
      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tom O

      5 stars

      10/06/2023

      HUECU provides the highest guest services my family has ever encountered. Having been members for over 15 years, the Credit Union continues to provide exceptional services with every transaction. Numerous loans procured through the years, guidance on other financial options, and infinite daily regular banking transactions have been provided seamlessly and with the greatest interest in our satisfaction. Our children are now members as well, and we plan to always be satisfied members for life. Thank you HUECU for all you do!

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.