Business ProfileforSuvie

I bought my Suvie on December 5th 2023 through Affirm, it processed on December 26th 2023 and I didn't get it until January 22nd. On March 12th, I emailed their customer service team to request a refund and to send it back since it wasn't working out for me and my family and the meals were awful and they promised a "100 day risk free trial". I attached the email strand since it will take a long time to write it all, so I will summarize it. They sent out a box for me to pack the suvie and its accessories in on March 21st, and it didn't arrive until March 27th. I sent the box and the accessories back within 30 days on April 20th and it arrived at their facility as listed on the packing label they emailed to me. I emailed back on April 26th, to let them know it arrived and was told it will take '14 to 21 days for my refund to process and reflect on my account statement'. 3 weeks later, I emailed again on May 17th to get an update on the processing of my refund since I checked with an Affirm representative and told me the refund hasn't been processed through them. The email back said that they 'are currently in communication with the Affirm representative to process the refund' and that they will update me as soon as my refund has been processed. Again, a whole 3 weeks later, as of June 7th 2024 I have gotten no refund, hasn't been processed through affirm, and got no email, so I reached out to them again. I requested to open a dispute through Affirm because I feel like that's my only way of getting my money back. All in all, after doing all I can and was told, I still haven't gotten my refund processed and my appliance was returned a month and a half ago when I was promised initially that it will take '14 to 21' business days.