Business ProfileforIfixfast Phones

Date: 5th November 2023 I visited the store on 5th November 2023 to replace the cracked screen of my Pixel 6a phone. A deposit of $120 plus tax ($7.50) was paid via credit card, constituting half of the total payment.Date: 8th November 2023 Upon the arrival of the new screen on 8th November 2023, I returned to the store. The replacement took approximately 30 minutes, and I paid the remaining $120 in cash without tax. Regrettably, the phone was returned to me with noticeable scratches on the body's edges, and the fingerprint recognition feature was dysfunctional. Consequently, I had to leave the phone at the store for rectification.Date: 9th November 2023 On 9th November 2023, the issue was resolved, and I retrieved my phone. I inquired about a refund but was directed to contact the store manager.Date: 11th November 2023 Efforts were made to contact the store manager via phone on 11th November 2023, but no response was received.Date: 12th November 2023 An email was sent to the store on 12th November 2023, yet no response was forthcoming.The service provided was both subpar and overpriced, as it not only resulted in additional issues with my device but also caused inconvenience by depriving me of access to my phone for a day. Moreover, the business's practice of accepting cash payments to avoid taxation raises questions about their ethical conduct.I am requesting a refund for the unsatisfactory service and urge an investigation into the business's practices to ensure fairness and transparency for all customers.