ComplaintsforSedo

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an online order with this business in March of 2021 and have yet to receive my order. She keeps putting off the order. I didnt even realize until this summer that I havent received my order since it has been so long. I have tried contact with the company with very little response. The owner said she would email me back about this issue in October in which I have still not received a response. I want my product but at this point I want my money back so I can close out my business with them. I will never give my business to this company again.

  

  Business response

  12/13/2023

  Hello, 
   
  We wish to first thank you for your feedback as all such matters are taken seriously and we do wish to review and improve our services where and when needed. 
  
  We of course do not desire anyone to have a less than happy experience while using our service. 
  That being said sedo.com is a domain marketplace and we offer plattform to trade unused domain names.

  We do not sell shirts or any other goods.

  It may be the case that you had contact with one owner of a domain listed on our marketplace unfourtunatly we have to refer you to your original businesspartner at the time as we are not the owner of the domains listed on our marketplace hence we cannot assist with any request of this nature.
  
  We apologize for any inconvinience this may have caused.

• Initial Complaint

  07/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  According to Sedo, I opened an account to sell domains I own. I just got notification and a defunk email (via forwarding) that a domain I own has been sold & I need to complete the transfer. I clicked on the link & did not recognize the domain selling site & had to request a password reset. Once I gained access, numerous domains were showing for sale on their site. I immediately deleted all of them except was not able to delete the domain of interinc.com. I contacted the ******************** advised that when I signed up to sell, I had to complete the sale as it is a binding contract. I pointed out to them, I did not setup the account & will not be abiding by the sale. The only place this domain has been for sale has been on GoDaddy's auction website.Sedo said the domain has sold for $900. Again, I do not agree to the sale This domain is a legacy domain & has been for sale at a minimum of $2250.00 They are trying to force me to sell a domain at much lower than I am willing. I feel they are trying to steal a valuable domain & possibly resell it as I have no access to who the buyer is.

  

  Business response

  07/12/2023

   Hello,

  We wish to first thank you for your feedback as all such matters are taken seriously and we do wish to review and improve our services where and when needed.

  We of course do not desire anyone to have a less than happy experience while using our service.

  The Account in Question was opened on the 1st of April 2015 in order to create an account it is required to confirm the registration through the email address provided in your account.

  Same counts for the Domains added to your account as they need to be verified by the actual owner.

  If you have not opened this account we recommend strongly that you change your Email password as somebody definitly had access to your Email and listed the domains in your name.

  The transfer has been cancelled on our end and your account has been closed as per your request.

  We apologize for any inconvinience this may have caused.
  
  Kind regards

  Your Sedo Team

   

  Customer response

  07/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  08/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sedo appears to be practicing some form of "domain ******". A domain I own recently expired and was associated with a small non-profit working to address climate change and biodiversity collapse by promoting nature based solutions. We have small staff and grew some recognition. Regrettably the domain expired and I discovered Sedo which I never heard of before visiting a portal to research recently expired domains. Sedo listed the recently expired domain with a 'make an offer' button. The minimum bid price waas listed at $10,000. A few hours later, I visited the site again to look at the price and it was listed at $50,000. The domain I had is not special and my website was the first ever associated. I believe Sedo is purposefully manipulating the domain price and practicing some form of 'domain ******'. The purpose of my review here is to call attention to this malicious practice it seems that there is little that can be done to restore my domain. Note that the average price of a domain renewal on the web is between $8.27 and $29.99. If someone at Sedo is reading this review / warning I appeal to them to reach out and assure that domain can be secured for a reasonable fee within the average prices on the web.

  

  Business response

  08/16/2022

  Hello *****,
  
  We received your message and tried to call a few times today to the listed phone number. Unfortunately, we got a message each time that the voicemail was not setup and then the line simply disconnected.
  
  We think there might be some confusion and just want to clarify that Sedo does not own any of the domains listed for sale. We are simply a marketplace where the current domain registrant can list domains for sale and potential buyers can agree to purchase them. Sedo does not set any pricing and all listings are kept and maintained by the sellers. Regrettably, the domain was not provided in your message or the screenshots, so we were not able to look into the matter further.
  
  If you have a trademark with regard to the domain, Sedo has a process to request the removal of the domain listing from Sedos website. You can find additional information on that here: https://sedo.com/us/about-us/policies/rights-protection-program-rpp/
  
  As previously stated, Sedo does not have control over the domain, so that is the only action we can take. If you are looking to regain control and ownership of the domain, you will need to explore your options with your original registrar, or the registrar of the current domain registrant, or potentially a trademark lawyer if you have trademark rights.
  
  You are always welcome to call us at ************, option 3, Monday-Friday 9am-5pm EST or to email: [email protected] 
  
  We hope this has helped to clear things up.

• Initial Complaint

  02/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have many domains for sale with them and also parked with them. However, they keep the money I am supposed to make for parking anytime it is of any significant amount they simply say I breached their terms, and they are seizing the money and then no longer will have any contact with me.

  

  Business response

  02/23/2022

  Hello *******,
  
  We certainly understand your concerns. We have reviewed and see that warnings were issued to you regarding fake traffic from your parked domains. We also see that the last communication we sent to you was on February 4th, 2022 without any further reply from you. If you wish to discuss any matters regarding your parking earnings and current account status you are of course welcome to follow back up with our security team. They can be reached at: [email protected] 
  
  Please note, Sedos terms of use do outline what can happen if we determine fake traffic is being used with regard to the parking program. Please see the following from our terms of use:
  
  https://sedo.com/us/about-us/policies/updated-domain-parking-terms-and-conditions-sedocom/
  
  3.7. Suspicion of "Fake Traffic" and Consequences
  
  "Fake" or otherwise manipulated traffic is hereby defined as statistically measured visits to a Domain causing the Monetization Event associated with said Domain, which have been produced by anyone other than a living individual with good-faith intent to inquire about the subject matter being displayed on said Domain.
  
  Upon reasonable suspicion that a User's ************* is the result of Fake Traffic, Sedo reserves the right,without prior notice and at Sedo's sole discretion, to delete any or all of the accumulated ************* for a User Account, to deny any or all of the User's Domain(s) from utilizing ****************** Service, and/or suspend or delete the User's account. Nothing herein shall prevent Sedo from pursuing any claim of damages against the User in relation to their violation of this Section 3 or ****************** Specifications and Guidelines.
  
  We hope this has helped to clarify matters and better explain the situation. We also welcome you to follow up with us directly to discuss more in dealt matters regarding your Sedo account using the previously provided email address for our security team.
  
  Best regards,
  Sedo.com

• Initial Complaint

  01/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a domain name called SurPlusJobs.com which was registered by me on 1and1.com in 2017, I moved it to another registrar in 2019 without any issues.In Sept 2021, one customer was interested to buy it,however, he found a warning about the domain by Sedo.com which stats that due to possible legal issues associated with this domain, Sedo is not able to offer services for the domain. Please consider selecting an alternative domain. I have contacted Sedo customer service since I'm a ********************** customer and have many domains listed there, I opened a ticket explaining to them that I'm the owner of the domains and never received any complaint against it, the reference number for my ticket was 211001-000008.On Oct 1,2021, Sedo replied saying "Unfortunately this domain cannot qualify for certain services due to potential conflict with the rights of a third party."On Oct 1, 2021, I sent a reply asking them to provide me with details about the company that I violated their copyrights since I'm NOT aware of trademark violation and never had any issue moving my domain to other registrars. I also asked them to remove their false warning against my domain immediately if they fail to provide info supporting their claim.On Oct 4, 2021, they replied " We have put this matter to our abuse team and asked them to review the situation with the domain to see if it can be white listed. They will confirm as soon as they have an update for you."On Oct 8, 2021, I sent another reply to remind them of my case and I informed them that I would send a complaint against them in case if they do not remove their false warning but NO ANSWER.On Oct 20. 2021, I sent another email and added legal@sedo,com to recipient asking a removal of their warning for NO CAUSE but NO ANSWER This is a bad company cares only about commissions,I removed my 60 domains from them but I can not sell my domain till today. I believe it's a game made to force me to sell my domain with a cheap price but I wont.

  

  Business response

  01/11/2022

  Hello,

  We do apologize for any delay you have had with receiving a response from Sedos support. We in no way wish for anyone to experience an issue when addressing concerns with us. We have reviewed the matter with our security team and confirmed the ticket was simply posted to the wrong support channel. This is not the normal practice and was simply a human error. Our security team has taken over the matter and posted a response to you directly.

  Please review the reply to the ticket and let us know if you have any further questions.

  We wish to thank you for bringing this matter to our attention so we can ensure it does not happen again.

  Best regards,

  Sedo.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩