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            Business ProfileOrthodontics of Cambridge

            Orthodontist

            Contact Information

            603 Concord Ave

            Cambridge, MA 02138

            Visit Website
            (617) 864-2003

            Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            603 Concord Ave, Cambridge, MA 02138
            BBB File Opened:
            10/12/2022
            Years in Business:
            14
            Business Started:
            1/28/2010
            Business Incorporated:
            1/28/2010
            Type of Entity:
            Corporation
            Number of Employees:
            2
            Business Management
            • Dr. William Murthy, Owner
            Contact Information

            Principal

            • Dr. William Murthy, Owner

            Customer Contact

            • Dr. William Murthy, Owner
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            10/12/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I was referred to this practice from my previous orthodontist to transfer care following a move out of state. My previous orthodontist informed **************** that I needed a final refinement in order to finish my treatment, and **************** informed them that he would continue the treatment that was already in progress with Invisalign. On 9/28/22, I had my initial appointment with ****************. Prior to meeting with the doctor, I was told that I had to pay a transfer-of-care fee. When I met with the doctor, he informed me that he would not in fact be transferring care, but would instead be starting my treatment from the beginning, as if I had not had previous orthodontic treatment. He then quoted me the same price that I would have been quoted had I been a completely new patient. On 10/6/22, I requested a refund of the transfer of care fee, as what **************** offered was not in fact a transfer of care, but was instead new treatment. I made the request over the phone and via email, and was denied. I am requesting that the treatment fee be refunded, as **************** misrepresented to my transferring orthodontist and to me what services he would be providing.
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            Better Business Bureau in Eastern MA, ME, RI & VT

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