Business ProfileforEF Go Ahead Tours

I paid for 2 excursions for my Portugal trip May 21 to May 31st to EF tours on February 20, 2024. I asked the representative on the phone if there was enough people on the trip signed up so that these excursions would not be canceled, and I was told that it would not be canceled because they had enough people that signed up for the excursions. But if it was canceled that I would receive a full ******. When I got to ********, my Tour Director stated that not enough people signed up for the 2 excursions which were ****** and the Home hosted dinner. But that all that paid would be ******ed. On June 3, 2024 when I called EF tours for my ******, I was told that it could take more than 8 weeks for me to receive my ****** because they rely on paperwork from their employee or sub contractor to give them back the money that I gave to EF Tours. I replied in email that I did not give any money to the Tour Director, I paid EF tours. Their arrangement with their Tour Director has nothing to do with me. And certainly that kind of practice opens the door for fraud and misappropriation of funds. I also made a complaint with my bank Chase, but still I get the run around that it might take 8 weeks for the Home Hosted dinner ****** and maybe 5 days for the Fatima ******