Business ProfileforGotoBus

I booked a Niagara falls tour from *** with taketours.com for myself, my wife, and our 2 year old son. We were allotted the last row seats on a coach which did NOT have seatbelts, were filthy, and we're the absolute worse for a toddler who would suffer severe motion sickness on the 10 hour journey from ***. The seats were assigned at random. Paid seats were available for ONLY the first 8 rows and the rest were, per company policy, to be allotted at random.We requested the tour guide for a switch to one of the other rows but were denied because "the tour was full". We were asked to leave the bus or take the seats that were originally assigned. Needless to say, for fear of our son's safety we had no option but to leave. Requests for resolution have met blunt denials from the company saying that we cancelled for "personal reasons". They fail to acknowledge that they didn't account for the toddler while assigning the free random seats. They are vehemently ridiculing with their callous responses. I paid $225 for the tour which was not provided to me and would like a FULL refund immediately, or subsequent interest over and above what I paid for every day of delay. The brazen high-handedness should not go unpunished. Unfortunately I didn't ****** the company and had a great past experience but it appears that they have 1 star reviews flooded all over, but no penalties for their scams