Customer ReviewsforJacuzzi Bath Remodel by Capital

Very satisfied with the outcome of our new shower. The installer were fast and friendly. I would recommend this service/company to everyone. This was the way to go, we didnt have to lift a finger and we knew we were not going to be screwed out of our money with a random contractor. It is worth every *****.

Very satisfied with the work and process. *** completed ahead of schedule and installers were very friendly and efficient.

My wife and I want to replace our tub/shower with a walk in shower. I did the tile in our current bathroom but I figured it would be nice to have someone do it for us. The first appointment was a no show. I called and made another appointment. Someone did show up, take measurements and quote us a price. It was a one day job and we picked nothing too fancy. He gave us about a $6000.00 credit for a no show and promotions. The quote was for $28,000! We said no, we were thinking between 6-8,000. I called the next day and said there must have been a mistake. The manager was scheduled to come out. No show. I called again, set up another manager appointment, no show. One more time and again - no show! No call, just no show. Apparently they did not want our business. We bought a shower base and tile at ********** for $600.00. It's a lot of work and we'll still need shower doors and fixtures. I just can not fathom that price for a one day remodel.

Showed up on time. Finished in 1 day as promised. Very clean. Installers great.

Thank you for your 5 star review!

They did an exceptional job. Took care of all our needs. Project was done in a timely manner. Left the home clean.

We had a walk in shower installed January 31, 2024. It was done in one day and they did a great job. However a short few weeks later the handheld shower head button broke. I was able to put it back together only to have it fall off again. I contacted the person noted correspondence from Jacuzzi about my issue on March 3rd. . I even sent a picture of the broken part. They said they would look into it and send someone out. I answered back that I didnt think someone needed to come out just for a handheld shower head, that they could just send me a new one, the person said they had to check with the production department who would get back to me. A woman from the *************** followed up the next day who said shed look into whether it could be fixed and if not theyd send a new one. After a week or so I had no response to I emailed again. I was told that they discovered that several customers have complained about the same issue. That they would order me a new Handheld and send it out. That was 3/21/24. Almost a month later still no new handheld and no updates. Although the work was well one, the follow up when there is an issue is not prompt at all. I just emailed again today April 18, 2024 for an update. I put the old handheld back on for now.. For the money I paid, I expected more prompt response. Very disappointing.

We had a great experience with Jacuzzi **** - we had two bathroom total remodels done in our home and they came out beautiful. The guys did a wonderful job - they were always on time, did the job correctly, cleaned up everyday, answered all questions and could not have done better job.Thank you!

Thank you so much for your positive feedback !

So happy to hear this !

Excellent hard working people put in a wonderful walk in shower. All who I delt with were very professional. I would recommend them to anyone looking to upgrade their bathroom shower or tub.

Thank you for your 5 star review!

Thank you for sharing your experience !

******************* that was recommended to do the work didn't even rep *********************** Tried to sell me their product. 100% ripoff!!One star because I couldn't give zero.