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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/08/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Matching donors list of potential donor volunteers is never updated, many are one and two years old, and in some cases the donors may be fake concoctions as any time I have called a potential donors the telephone number is always disconnected. Some may be real, ready and willing persons on the list but idk venture to guess that 2 out of 10 are real.I have been on this site for ten months and have not even had a Real response from anyone.I paid 600 dollars for this service...NOT WORTH IT.Business response
01/10/2023
I personally spoke to this patient yesterday. I showed him the many patients that contacted him to get tested and donate a kidney to him. He said he never saw that. He said he would be contacting the BBB to retract his complaint.
Best,
*********************
CEO MatchingDonors.com
Customer response
01/10/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.