ComplaintsforAlliance Scale Inc.
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Complaint Details
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Initial Complaint
11/17/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Alliance Scale came to service our commercial scale on 11.14.23. The problem was fixed expediently. Service wise no issue at all. The issue lies in the "travel time" and "mileage" fees. Which are egregiously priced. I have no problem paying a fee I was advised about prior to committing to having a technician come out. But they don't disclose this fee. As you can see, it was $302.50 for driving time, and $422.50 in mileage (this is absurd). It's beyond obnoxious. This was a $196 repair. Obviously we would have chosen someone else had we been told about this pricing. They have a previous negative review on ****** for this same deceptive practice. I'd like the majority of the "travel time" and "mileage" fees to be removed.Business response
12/13/2023
See attachedCustomer response
12/13/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
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FAQ
Regards,****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.