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Complaint Details
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Initial Complaint
08/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
dealer was supposed to fix a timing issue with the vehicle as well as a few other things that were diagnosed along the way ever since i got the car back its been the same way the serpentine belt has now tore off the computer they installed was not programmed right and the timing job is still off i will be having this professionally diagnosed and provide paperwork
Business response
08/29/2024
Hello *******, I am not able to find you as a customer of ours. I've tried to look you up by name, phone number and email address and can't find you under any of those. Can you please provide me with the *** number of the vehicle you are having issues with so I can try to find you that way? We share a similar name with another dealership, we are located in ********* incase there is a mix up. Thank you - ***************************Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
4/20/24 ********** purchased a vehicle from this dealership for ~$18,000. It is a 2017 Dodge Promaster City and at time of purchase had ****** miles on it 1 days after picking the vehicle up we had contacted the sales *** about issues the vehicle was having. He advised us to schedule a day to have looked at by service. I contacted service and was told Id receive a call back to schedule a date to bring it in. After bringing the vehicle in the service advisor ****** drove the vehicle and mentioned he felt the issue I had described. They thought it was transmission related so we were advised to have the transmission checked out and brought back to have it looked at. We brought the vehicle back in for a second time and the ran tests on the transmission and determined it was ok and sent us on our way. Fast forward a month later and while driving to ***** for a project on July 1st and the vehicle began displaying similar issues like before. I had the vehicle towed back to the dealership and it was advised a new motor was the solution.I believe that North End Motors should be responsible for this ***lacement cost under the implied warranty law due to the vehicle having documented concerns from the day I picked it up.I am a full time single father and this is my only personal and company vehicle. I have been hemorrhaging money for a rental and this is greatly effecting my familys livelihood and we are on the brink of going out of business due to the struggles this has created for us.Business response
08/26/2024
We are currently working with the owner of the company to resolve the service issue. We are performing the work at wholesale rate and discounting the work another 20%. Currently the repairs are in progress.Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased the car on 6/15/24, was in my possession on 6/21/24, broke down on 6/23/24 returned to the dealer on 6/24/24 due to the car almost caught on fire while my daughter was driving it, the engine light, the oil light and a yellow triangle sign with an exclamation sign was on also the temperature gauge was on H, my youngest who also was in the car suddenly had a PTSD trigger from a previous experience, i told them I could not keep, it even if they were to fix it due to stressful reaction on my daughter and no longer can trust them guaranteeing the safety of my kids, whom i purchase the car for. I Paid $8000 cash and took a loan making it a total of $ 23, ******, now they're saying i have no choice but to take the car back after repair.Business response
06/29/2024
On June 24th the vehicle in question was towed in. The vehicle was promptly brought in and diagnosed with an unpredictable malfunction with the pulley on the alternator that was preventing it from operating properly. The course of action taken was replacement of the alternator and belt. The vehicle was road tested and then reevaluated and was working as designed. The vehicle was repaired and ready for the customer same day in a matter of hours. The MA Used Vehicle Warranty states that the issuing dealer must warranty the vehicle and as exhibited by our best efforts to expedite necessary repairs and waiving the standard $100 deductible we meet the requirements set forth by the law. Consumer is demanding to return the vehicle due to the fact that the primary driver experienced a anxiety attack when pulled over and unrelated to the situation an ambulance passed. The customer stated this was due to PTSD from a car accident as a child. North End Motors is empathetic of the drivers PTSD but this is not grounds for return set forth under the MA Used Vehicle Warranty. The MA Used Vehicle Warranty is in place to protect consumers and dealers by setting out clear rules for all to abide by and North End Motors did as such. It is not possible for North End Motors to return a vehicle due to a customer stating PTSD anxiety attack. That would be unprecedented and put dealerships in an unfair situation being liable for things that dealers would be unable to prevent or repair. We have returned the vehicle to proper working order and have made attempts to contact customer to make them aware that the vehicle is ready to be picked up with out response.Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a vehicle from north end motors in ***********. A 2017 ******* Tucson with 58k miles on it. I also bought the $4,000 extra extended warranty and gap and rental on the contract. 32 days into having mg car my engine completely blows. They refuse to give me a rental saying they dont give out rentals when I have it in my extended warranty contract. Mind you. The gentleman that sold me the car never told me about the huge ******* class action lawsuit thats going on right now because there engines are blowing everywhere. Also never told me that the engines could possibly be bad on them. The repair shop has had the car for two months with no answers(****************** in ******,**) while Ive still been paying for the car payments and the insurance on the car for a car that I havent had in over two months. They have had the car longer than I have and Im paying for it. Its ridiculous. The engine is on back order they keep saying. And thats all theyre saying. Its not my fault their engines are going bad. Thats on them. I already lost my job because of this and not having a vehicle to get to work. Im about to get kicked out of my condo becshde Im running out of money with no way to get to work and make money to pay my billsBusiness response
04/07/2024
Spoke with Customer regarding his concerns, The engine was replaced by the manufacturer, ****************** in ******. Customer states he is having similar issues. In frustration he wants to return the vehicle. But has not reached out to ***** with the problem of the replaced engine. Has agreed to reach out to *****. will follow up with the customer.Initial Complaint
12/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have 90 days from date of purchase, which was late November, to have " anything at all repaired by this dealership.However, I was harassed, intimidated, belittled and humiliated by the owner, ****, the service techs, ****** and *******. Their "***************" sarcastic comments, their reasoning for not fixing my window issue and their rudeness and immaturity is something I've never witnessed before. I was told by the owner he would not work on my car until I deleted my negative review. He also claimed my front driver window was in the up position as I spoke to him on the phone....which meant it "isn't a safety issue so they don't have to fix it" **My driver window was stuck in the down position (twice), once for 20 minutes while raining. It does not go to the up position unless I shut my car off and try again. It takes 3 to 4 attempts to get the window rolled up, and then it's slow motion. But the owner doesn't consider this a safety issue. These employees in Service are condescending, immature beyond belief and lie about their actions to properly fix the issue. The owner told me they'd look at it but "we didnt make the car, we only sell them." This dealership is the most unprofessional experience I've ever seen in my lifetime. I'm a woman, so their behavior reflected retaliation for a bad review. I couldn't even go back to the dealership from fear of what their words and behaviors would be put on me. Just horrible!Customer response
01/09/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Customer response
01/20/2023
The complaint is not resolved. My request was to have North End Motors compensate me financially for the issues they would not admit were wrong with the vehicle. My driver window is not operating correctly and gets stuck in the down position, my rear defogger is not working and my windshield has two air bubbles in front of the driver seat that distracts me while driving.
The owner and a car technician were rude, condescending, sarcastic and belittling. Thr owner told me as long as the window was up as i was speaking to him, there is nothing wrong with it.
I will never go back to this dealership to be harassed and bullied as I was.
Business response
02/13/2023
Hi
this is Alee from North send Motors responding regarding complaint above customer, we have contacted the customer few times . I have not heard back from the customers. We have taken disciplinary action with the employee . Please have the customer contact me at ************ I am sure we can rectify the situation.
my email is *********************** Sorry for late response but our rack space email was hacked and the company is working on fixing it
thank you
Akee parwaz
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