7 Customer Reviews
Sort By
Review from Patrick S
1 star12/11/2023
Their buyer protection promise is a scam. I bought shoulder pads from a seller, and he sent me literally rotten/rancid smelling equipment and then refused the return. I can deal with used equipment that needs to be washed, but these were literally unusable. I disputed it and sideline swap didn't allow the return or refund.
SidelineSwap, Inc. Response
12/14/2023
Hello! We're sorry to hear you didn't have a great experience with your purchase. Without the Swap ID or username, it's difficult for us to track down this exchange and help provide better assistance. If it's possible to follow up, or email into our support team, we'd love to take another look.Review from Lisa H
1 star02/11/2023
Shady as shit! They stole my money! I sold 2 items I never was able to access my money!SidelineSwap, Inc. Response
02/13/2023
Hi ****, we're sorry to hear you've had some difficulties accessing your funds! On our end, we see that you cashed your funds out today and that the payout is currently pending. We're hopeful it will process to your bank account today but we will keep in touch with Payoneer, our payout platform, if that is not the case. Thank you for your continued patience!Review from Ron C
1 star07/18/2022
Purchased item based on description but was shipped an item that did not match. My dispute fell on def ears and was forced to open a dispute with CC company. I would not recommend doing business with this company.SidelineSwap, Inc. Response
07/19/2022
Hello! We're sorry to hear you had a poor experience with your last purchase. I just checked and we don't have any emails from your cited yahoo email address, nor do we have any accounts associated with that email address. We'd be more than happy to take another look at the referenced dispute. Please reach out to SidelineSwap's support team and note the ******* this is regarding so we can take a look. Thank you!Review from robert m
1 star07/04/2022
Horrible experience Purchased a pair of hockey gloves for my 7 year old son, he needed size 9 cuz his 8 were getting small. Opened up box and his 9 gloves were literally half the size of his 8 took pics of them side by side which is obviously clear and indisputable evidence but seller got his money and I got ripped off. Never again !SidelineSwap, Inc. Response
07/11/2022
We're sorry you've had some difficulty getting in touch with us! For a few of our frequently asked questions, we have automated responses in place to make sure you get an answer as quickly as possible. In that automated response, we ask users to follow up with us if they still need help. If we don't hear from you again on that same email thread, we aren't made aware of the issue! We've just followed up to one of the emails you'd sent in to try and rectify this situation for you.Review from Morris B
1 star04/18/2022
They are very upfront about what you have to pay in terms of shipping and taxes but their fee is all but hidden. You don't see the fee they charge until after your sale is complete. They also force you to fill out optional sections of your W9. All in all they prey on your used items ensuring that you take even more of a loss for your property. I advise you seek other means of moving your goods. Plenty of other sites offer more upfront transactions.SidelineSwap, Inc. Response
04/19/2022
Hi ******! We're sorry you didn't have a great experience. Please note that when you list an item for sale on SidelineSwap, there's an option right under where you input the price that says "calculate fees". This shows you exactly how much you'll earn based on what you're listing your item for! Moving forward, we recommend that you check that option before listing your item for sale. Regarding the W9, it is beneficial to SidelineSwap to include our address in the W9 form that we advise users to fill out. We also suspect it would lead to some confusion among our users who would think they need to input their own information in that field when SidelineSwap's address is what belongs there. There is no harm done at all to our users by having this information input automatically. Thank you!Review from Victor S
1 star03/18/2022
After I gave several warnings to this company about the trolling and illegal activity from SidelineSwap allowed to occur on their website, they deactivated my account! These COWARDS allowed people to insult me verbally through messages. They did nothing to curtail the nonsense! Also, other people would "like" an item of interest, even though they NO ITENTIONS OF BUYING MY ITEMS!!! I have forewarned SidelineSwap several times about this. THEY DID NOTHING ABOUT IT!!! The last straw involves a so-called user named ********* who repeatedly "liked" my items, but never accepted any of my offers, nor presented an offer to me. THAT IS TROLLING!!! I told these clowns at SidelineSwap, block this user from accessing my page. There's no way to block people's accounts from my end. Chris2433 for a 3rd time "liking" my items. 10 in all occurrences. I warned SidelineSwap that if they don't take the user off my page, I will report your company! They replied, 'don't make a threat to our employees". Really!!! A clown decides to troll on my page, yet I'm the problem? When i sent them a final email, that's when they deactivated my account! UNPROFESSIONAL! COWARDLY!Keep in mind, there's no customer service phone number to call and voice a complaint. The only means of communications is through email. they refused to place in a feature for blocking people in case any illegal or disrespect happening on the website. Now I'm not allowed to sell! FINE! I want this company reported and investigated! The reviews of this company explained here speaks for itself! The one thing you don't do with me is insult my intelligence! I had my intelligence insulted, one too many times! Allowing clowns to disrespect people who are merely trying to sell items online, the accountability falls in line with the clowns that run this company!Review from Kurtsin R
1 star12/10/2021
They advertise that you can get a refund but you cannot. One of the items I bought was significantly more worn and outdated in relief than the pictures. I immediately sent the refund request for the item was dissatisfied with. The company responded that my dissatisfaction was not entitled to a refund.Buyer be extremely aware!!! Look at the BBB average review!SidelineSwap, Inc. Response
12/13/2021
Hey! We're sorry you didn't have a great buying experience. We see you opened a dispute, but that the evidence you provided was not sufficient to prove that the product did not arrive as advertised. We do accept returns, but only in cases where the buyer can prove that the item they received is not what they ordered. We've just sent you an email to try and rectify this situation for you. We apologize again if this policy was disappointing!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.