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ComplaintsforDrum Hill Sunoco
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Complaint Details
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Initial Complaint
04/16/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
On February 21st, 2023 I had a routine appointment with Drum Hill Sunoco for a ******************* Safety and Emissions Inspection. The service technician misdiagnosed the steering alignment and required unnecessary replacement parts and labor. Upon completion of the work, the car was unsafe to drive because the steering was severely out of alignment. The car was taken to an authorized dealer of the manufacturer, where repairs were required to undo all of the work performed by Drum Hill Sunoco. I am seeking a full reimbursement by Drum Hill Sunoco for $1510.01 that I paid to **************************, ** for the damage done to the vehicle.Business response
04/18/2023
I dont understand what is the problem that coast him $1500 at the dealer ship, this is the first Ive heard that *********************** is having a problem with his vehicle, if he can forward the invoice from ****** dealer so I know what he is talking about.
TarekCustomer response
04/23/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
After DrumHill Sunoco made improper adjustments to my tie rods and therefore messed up my steering rack, ************************** recommended that I get a new steering rack due to the damages caused by DrumHill Sunoco. The day after my car was improperly serviced by DrumHill Sunoco, ************************** could not fix the car using the new parts DrumHill Sunoco had inserted into the vehicle. As I could not turn my wheel to the right properly, they said a new steering rack was necessary. Attached are two steering alignment pdf's. One from the 21st of Feb and the second from the 24th of Feb. DrumHill Sunoco believed my steering alignment to be fixed after they made improper changes to my car on the 21st. However, after taking my car into **************************, the dealership recognized the improper work DrumHill Sunoco did to the vehicle as outlined by the second pdf dated 2/24. The second pdf is dated 2/24 as that was the day my car was fixed as it took time to order and receive the necessary parts for the new steering rack.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 8:00 AM - 5:00 PM |
SuSunday | 8:00 AM - 2:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.