ComplaintsforDan O' Brien Nissan
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Complaint Details
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Initial Complaint
08/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a car from *** O'Brien Nissan with billing effective 4/25/2022. What they failed to tell me was that they were going out of business (shutting down their Nissan dealership specifically) and I feel cheated. I paid for extra services (A-Train warranty) and was promised tire rotations and oil changes for free for the length of my 72 month finance which Nissan corporate can't honor because they don't have the original records from the dealership. I'm out approximately $4000 (counting $3200 for a "service contract" I can no longer receive and $800 for the promised extra services I now have to pay out of pocket).Additionally, and my partner is my witness as he was in the car with me, they needed to drive us off the lot to a ********* across the way to take a "survey" for them that they had to "coach me" on the answers for. They were really pushy and I feel like I was cornered into doing something for them that I probably shouldn't have. They did advise me that it was a corporate policy they were violating by having us do that but offered a tank of free gas as compensation. It was really, really sketchy. Please help!Business response
08/23/2022
We have spoken to the consumer and it appears that she was given incorrect information by a third party. We have given the consumer the correct information and believe that the upon the consumer learning the truth, the matter is resolved.Customer response
08/23/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.Additionally, I was advised that my warranty can and should be covered at ANY *** O'***** dealership in the U.S.; I was also advised I can get a free recon which was a nice surprise.
This case is all set.
Regards,
***************************Initial Complaint
11/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a car on Oct 27th for my seventeen-year-old daughter. On October 29th they said they were delivering us the car and then they called and said it failed inspection. They drove it 100 miles after resetting the battery and they got a sticker and dropped the car off. The next day my daughter drove the car around for a while and the dashboard lit up like a Christmas tree with lights about Emergency braking warnings. They said they fixed it on the 29th. On November 3rd, we had the same issue and again they said they fixed it on that day. During this time the salesman was assuring us that he would not sell my seventeen-year-old an unsafe car and that the problem would be resolved. The lights came back on and on November 19th the dealership stated that the car needed a new front-end sensor due to an accident the prior owner had been in and it would cost $1600.Business response
12/03/2021
The consumer has been contacted and the issues are being addressed.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.