ComplaintsforChoice Fitness Chelmsford
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Complaint Details
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Initial Complaint
09/05/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
- Joined in late 2019 while I was at **************, as a 1 year contract and after it turns into a monthly contract - Moved away in 2021, which releases me of the contract if its more than 25 miles from the closest location, my new address is 38 miles. - ******* trying to cancel my membership, then in 2022 started to try and cancel membership - Can only cancel in person with a manager or via certified mail, I went in person - Manager is never working, according to employees, so I went 6 times and finally cancelled my membership after showing my drivers license with new address. Also filed an inquiry to their website and got a call back from a manager - gym continued to charge me, called multiple times and it wasn't fixed. I filed 2 reports with my bank 4 and 5 months ago, since that didn't stop the charges I cancelled my card - Charges continued and they sent owed amount to collections - Tried going in person again 9/4/23, was told manager would be in later that day. i went in at the time and was told manager wasn't working that day - An assistant manager called me back 9/5 and couldn't do anything other than open a new membership. Said they get this complaint often.- Emailed their manager and he called me back on 9/5 saying he couldn't do anything other than open a new membership. He said there is no record I cancelled my membership and that it is impossible that they lost the paperwork. Even though they get complaints often that their paperwork is wrong.- Filed another inquiry on their website and now will be contacting their headquarter offices - I already paid an additional 6 months after I first tried to cancel, didn't even fight it. Now they're trying to charge me another 3 months and I will not pay it. - Haven't gone to any of their locations since mid 2021, over 2 years without using their services.- Just want them to fully cancel my membership and clear any charges that I "owe"-Attached drivers license with my address, proving I don't live near a locationBusiness response
09/06/2023
I have attached a highlighted copy of *******'s agreement stating the appropriate ways of canceling the membership. All our documents are signed electronically and saved to the members profile in our system, which there is no cancelation on file for *******. If a letter was sent by certified mail, we would have to sign for it and ******* would have received a copy of the signed receipt. Showing up to the club presenting an ID does not initiate a cancelation. There is no documentation of *******'s 6 visits or any timeline for reference including dates and times or employees spoken to. At this time the debt owed to Choice Fitness is valid.Initial Complaint
12/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I believe their marketing material to be deceptive. When I signed up they provided me with a paper saying the first 7 days were free and suggested I might as well give it a try. However, on the 7th day I requested that my membership be terminated yet they charged me for the month saying I had to give 30 days notice.Business response
12/20/2022
The membership that ***** signed up for was our Elite plan which is 0 due at the time of sign up and the 1st payment is due seven days after signing. The agreement is a 12 monthly payment agreement. According to ************* consumer laws, the member has 3 business to cancel the agreement without penalty. The member mentioned he waited till the 7th day which is beyond allotted 3 days. I have attached a copy of the members agreement and highlighted his 1st payment date as well as the 30 day cancelation policy.
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Contact Information
Business hours
Today,4:30 AM - 9:00 PM
MMonday | 4:30 AM - 9:00 PM |
---|---|
TTuesday | 4:30 AM - 9:00 PM |
WWednesday | 4:30 AM - 9:00 PM |
ThThursday | 4:30 AM - 9:00 PM |
FFriday | 4:30 AM - 9:00 PM |
SaSaturday | 7:00 AM - 7:00 PM |
SuSunday | 7:00 AM - 7:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.