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          TUDN Fanshop has 1 locations, listed below.

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            Business ProfileTUDN Fanshop

            Sports Memorabilia

            Contact Information

            Chelsea, MA 02150-2807

            Visit Website
            (866) 466-9997

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            Chelsea, MA 02150-2807
            BBB File Opened:
            12/19/2022
            Number of Employees:
            1
            Business Management
            • Mr. Javier Marin, CEO
            Contact Information

            Customer Contact

            • Mr. Javier Marin, CEO
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 01/28/24 I made a purchase with this business that guaranteed having the item. After my purchase I received a confirmation of my items being processed in the warehouse. Weeks later with no update on my purchase I contact the business and they tell me the item is not in stock they are waiting to receive a shipment in the next week or 2. We go ahead with my order. After a while with no update I contact them again. They never contacted me I always had to contact them for any updates on my order. I contacted them the beginning of April and the middle of April again and still waiting on shipment then on April 11 I am told to give them 3-5 that my order is being now processed. I wait. In May I contact them again and this time they tell me my order has been delivered that it was delivered on April 15. That doesnt even add up to what I was told on April 11. Its May 17 and I have no signs of my jerseys or my money.
            Read More
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            FLAVIA J

            12/19/2023

            If I could give them a 0 I would. I have made 2 recent purchases, and they were both horrible experiences. I made a purchase which was not as described on the website. I purchased it through Klarna. I returned the item and received a confirmation that they received the item. About 2 weeks later, I contacted ****** as I had not received my refund. I was told that they never received it from Fanshop. After another week, I checked again and still no refund. I contacted Fanshop and, as usual, I spoke with someone who was hard to understand and was from another country, I was told they refunded me wth an egift card for their shop, which I never requested. So now he had to send this forward to a supervisor and wait for them to do a return to original payment, which he told me I would receive an email in an hour. It has been 3 and still nothing. DO NOT ORDER FROM THEM OR THEIR AFFILITATES. HORRIBLE CUSTOMER SERVICE.

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            Better Business Bureau in Eastern MA, ME, RI & VT

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