ComplaintsforTUDN Fanshop
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Complaint Details
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Initial Complaint
05/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 01/28/24 I made a purchase with this business that guaranteed having the item. After my purchase I received a confirmation of my items being processed in the warehouse. Weeks later with no update on my purchase I contact the business and they tell me the item is not in stock they are waiting to receive a shipment in the next week or 2. We go ahead with my order. After a while with no update I contact them again. They never contacted me I always had to contact them for any updates on my order. I contacted them the beginning of April and the middle of April again and still waiting on shipment then on April 11 I am told to give them 3-5 that my order is being now processed. I wait. In May I contact them again and this time they tell me my order has been delivered that it was delivered on April 15. That doesnt even add up to what I was told on April 11. Its May 17 and I have no signs of my jerseys or my money.Customer response
05/28/2024
I have not heard from the business in response to my complaint.Initial Complaint
01/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed an order for multiple items on the **** website on 1/14/24. Was supposed to receive an email that would allow me to track this order and never did. Their website states you can track their orders there, however, there is NO order tracking search engine on their website nor is there a contact phone number for customer support. ONLY EMAIL which is an automated response by a bot. This website is a scam.Initial Complaint
04/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have not received a return refund , and have not received any email back from The business. They received the return package March 27 2023 according to the tracking information from ***** I have emailed them various times and have not received anything and or any payment. The following are both order and shipping number I received from them.TUDN Fan Shop Confirmacin del envo - ******* TUDN Fan Shop Confirmacin de la orden - U937095Initial Complaint
12/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a soccer Jersey, the tracking number says it was delivered, I went to the locker and i didnt found the Jersey, I tried to contact TUDNfanshop they never answered the phone or replied an email. I opened a case in **** (number of the case ******) and I dont have a resolution from them. I asked for my Jersey or my redound trough instagram, and they took to long to reply, and then they just said that my Jersey was send it. I dont want no more problems , I just want my Jersey or my money back
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.