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Madhat Press has 1 locations, listed below.

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    Business ProfileforMadhat Press

    Publishers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 422, Cheshire, MA 01225-0422
    BBB File Opened:
    5/2/2022
    Contact Information

    Principal

    • Mr. Marc Vicenz, Executive Editor

    Customer Contact

    • Mr. Marc Vicenz, Executive Editor

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/10/2022

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    Most Recent Complaint-Dates of Transaction Requests were made regarding book sales from the publisher of Boogie Woogie Crisscross. The most recent requests were from March to October 2022. What the business is committed to provide As required by the contract, ***************************, publisher of Madhat Press was to provide the authors of Boogie ***************** (*************************** and *******************************) their annual book sale numbers. Nature of Dispute Requests for book sale counts were made and most recently in MarchOctober of 2022. Mr. ******** excuses for not providing the data included: moving his residence, going to a conference, being hospitalized, and fighting a life threatening illness. In other instances, he simply ignored the request.Mr. ******** Attempt to Resolve the Problem finally Mr. ******** March 6, 2022 email stated, the book never achieved sales over $500 in any given year, thus no formal notification. His March 6th response is contrary to the contract language which clearly states that annual reports will be provided regardless of dollar sales:****************** was notified of his misinterpretation of the contract language in June-October 2022, but failed to respond.Requested Remedies to Resolve the Problem 1.Co-author, Matsuda, requests a report of total annual book sales from 2016-2022 with verifiable documentation from bookstores or companies like Amazon,  Elliot Bay Books, Longfellow Center, and others venues regarding the total sales of the book.2.If the sales are determined to have exceeded the $500 mark, then royalties should be provided to the authors according to the contract. Extenuation Circumstances Regarding This Complaint Boogie Woogie Crisscross sells for about $22 dollars a copy which means that if 23 copies were sold, the $500 threshold for royalties would have been reached. **************** reported to the authors that they sold 22 books. Nationally new books sell an average of 500 copies.

    Customer Reviews

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