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Find a Location

Polish National Credit Union has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Polish National Credit Union

      46 Main St Chicopee, MA 01020-1838

    • Polish National Credit Union

      2002 Boston Rd Wilbraham, MA 01095-1102

    • Polish National Credit Union

      923 Front St Chicopee, MA 01020-1723

    • Polish National Credit Union

      25 E Longmeadow Rd Hampden, MA 01036

    • Polish National Credit Union

      32 College Hwy Southampton, MA 01073-9406

    Business ProfileforPolish National Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Polish National Credit Union has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Polish National Credit Union

        46 Main St Chicopee, MA 01020-1838

      • Polish National Credit Union

        2002 Boston Rd Wilbraham, MA 01095-1102

      • Polish National Credit Union

        923 Front St Chicopee, MA 01020-1723

      • Polish National Credit Union

        25 E Longmeadow Rd Hampden, MA 01036

      • Polish National Credit Union

        32 College Hwy Southampton, MA 01073-9406

      Location of This Business
      46 Main St, Chicopee, MA 01020-1838
      BBB File Opened:
      2/18/2014
      Years in Business:
      103
      Business Started:
      3/21/1921
      Business Management
      • Ms. Ula Kulig, Branch Manager
      • Ms. Tracey Egloff, Manager
      • Mr. Messanvi Ekon, Vice President of Compliance
      • Mr. Mike Sugrue, Executive Vice President of Customer Relations
      Contact Information

      Principal

      • Mr. Messanvi Ekon, Vice President of Compliance

      Customer Contact

      • Ms. Ela Vickers, Branch Manager
      • Ms. Melinda White
      • Ms. Cynthia Houle, Branch Manager
      • Ms. Heather Huot, Branch Manager
      • Ms. Diane Brault, Branch Manager
      • Ms. Zaneta Grasakis, Branch Manager
      • Mr. Kirk Burnham, Senior Vice President
      • Ms. Ula Kulig, Branch Manager
      • Ms. Tracey Egloff, Manager
      • Ms. Martha Brosnahan, Assistant Vice President of Servicing
      • Mr. Messanvi Ekon, Vice President of Compliance
      • Mr. Mike Sugrue, Executive Vice President of Customer Relations
      Additional Contact Information

      Fax Numbers

      • (413) 594-7791
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/22/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I deposited 1084.00 in the credit union in April after I received my taxes with cash to the drive up window. I go there today to withdraw my money and my 1084,00 is gone the bank says my account was similar to another persons account and but didn’t give me me money saying they have to investigate my money is missing I deposited the bank won’t return my money I deposited. The woman in the bank asking me for a slip from almost a month ago I don’t have I went to the drive through window with cash now I’m being told they don’t know where my money is then tried to treat me as if I’m lieing I ask them to pull video they will see me make the transaction in April
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      George R

      1 star

      03/01/2022

      I opened an account online in the middle of February, and as of 12 days since the initial deposit, there is no record of the transaction being processed, at my old bank or PNCU. Additionally, attempts to set up transfer accounts failed initially, and I'm fairly certain it is because someone at PNCU made a mistake because I was locked out of validating one, but the other two were successful. Moreover, after finally getting the transfer accounts approved, I am STILL receiving notifications that they are not yet approved, after two messages to PNCU to please stop the emails because everything has been validated. And finally- within a couple of days of opening my account online, I was asked to verify my address because the license address did not match. I sent a W2 within minutes of the phone request, and as of twelve days after sending the form to PNCU, I am STILL listed as unverified. I would not have known that if I was not asked for it during my last phone call on March 1, in which I asked when the initial deposit from February would be withdrawn from my old bank account. To add insult to injury- the reason for my March phone call to the bank was that during my multiple bank app messages to Customer Service, asking about the initial deposit, the Tech said that I did actually make two deposits to the account. This has absolutely nothing to do with the initial deposit, made during the opening of the account. There is something seriously wrong with the way this new account was handled, and I hope that it doesn't happen to many new members.

      Local BBB

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