ComplaintsforYankee Home Improvement, Inc.

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a small shower in my master bedroom in a condo. I wanted to replace with a shower that would be easier for me to use. I am a senior with mobility issues. A salesan came and showed some samples of walls. Made up a quote that was extremely high. Kept saying that I needed to sign right now or could lose out on quote. He was very pushy and overbearing. All he was interested in was meeting his quota for the month. Ended up signing for a shower costing $15300. Never saw a picture of what it looked like. Shower turned out to be nothing but plain white walls and a corner seat that ate up all the space for me to get in the shower. Had no idea that the seat was that big, It defeated the purpose for getting the new shower. This shower is less useable than the one I had taken out. Theyhad to come back a couple of times to fix things that were wrong. Kept saying that the shower was not what I wanted. Talked to them once on phone expressing my disappointment. About a month ago, I wrote a letter to the owner, Mr R****. I have never received so much as an acknowledgement that he received it. This shower is certainly not a $15,300 shower or the shower I was asking for. .I doubt that the shower is even worth $10000. I do not want someone else to go through an experience and expense like I have gone through.

  Business response

  10/11/2023

  Our team was in communication with ************************* in May and documented her concerns at that time. We corrected the workmanship issues that she brought to our attention. We understand that she was not pleased with our staff member's method of communication.

  Customer response

  10/12/2023

   
  Complaint: ********
  
  I am rejecting this response because:I'm sorry that they do not understand that I have a shower that is less useful than the one taken out,  The salesperson was told this is the reason I was doing the new shower.  I did not see what the shower was going to look like.  If I had, I would have known the corner seat was not a good idea.  Also, I sent letter to owner. I never had a response or acknowledgement that they had the letter.
  This can be settled by them sending me a check for $5000 so that I am paying the correct price for a low grade, useless shower.  I am going to have to replace this shower.
  
  *************************************************

  Business response

  10/23/2023

  Our plan is to offer to redo the job completely so we can install a larger shower base and a fold-down seat instead of the fixed bench seat that she has now. This should give her more room to move around. I'd like to discuss this with her and send our production manager out to meet with her to review the layout in person. I called the customer yesterday to discuss this option but have not heard back. I just called and left ****** a voicemail.   

  Customer response

  10/23/2023

  I am willing to talk to Valley Home production manager about my shower.  I have not received a call from Valley Home on either of my telephone numbers.  Land phone number is ************ and cell phone number is ************, I am usually home from 10AM to 4:45PM. After that I can be reached on my cell phone number.  Have been having a little problem with my cell phone lately, so best to try to reach me on land phone.

  Thank you - *************************

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got seven new windows installed by Yankee home improvement. During the installation job, I looked outside to see an unknown female and small child approximately two years old wandering around my backyard. Apparently one of the family members thought that it was appropriate to invite his family over to my house to randomly wander through my yard in my property, technically trespassing without my permission. Furthermore, a building permit was pulled for this job installation, which technically makes this a job site and Im pretty sure a small child approximately two or three years old is not allowed on a job site. This is completely unacceptable.After the crew left, I was left to clean up their mess. Insulation and trash all throughout my house. Windowsills were not vacuumed, one window seal is broken, completely appalled at how my house was left. I will never use this company again, and I would not suggest anyone else to use them. Especially if you dont like random people wandering through your property.

  Customer response

  02/21/2023

  I am looking for them to resolve this issue with some sort of discount off the full price.  I did not pay to have my window sills damaged, I did not pay to have to clean up after the crew and I sure didnt pay to have someone trespassing in my yard. 

  Business response

  02/21/2023

  After speaking with the customer, Yankee Home agreed to repair any damages and provide a thorough cleanup. Additionally Yankee provided a partial refund. Customer agreed to this proposal.

• Initial Complaint

  11/30/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Salesman used 2 different billing companies, 15K each,. Billed my wife separate from me, never seen an itemized bill. Though we paid 15K for 12 windows and storm door. Billed 2 months later by another finance company. NO idea. When I tried to get an itemized bill they refused to do it. I ask cost for one bathroom window and David the salesman sent me a email $2045 for window and installation. Ask to speak to general manager, ignored. I am an elderly veteran, nurse and father of 3 including an Autistic daughter. My wife is a native Filipina and knows less than I did. He separated us, invaded our home and robbed us a mouse point. Very disappointed.

  Customer response

  12/06/2022

  BBB spoke with the consumer directly and confirmed with him that his desired resolution is an itemized bill and an explanation of charges.  

  Business response

  01/06/2023

  The complaint was escalated to management immediately and our sales manager met with the ******* on December 9, 2022 to review their concerns. He went through both contracts and loans with the ******* and clarified any confusion. The customers were satisfied with the explanation and agreed that they understood the loan situation. If there are any further concerns or clarification needed, we would be happy to provide that to the customers.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩