2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from SHARON S
1 star03/10/2024
I have filed a police report for fraud and identity theft. This "dealership" stole my identity and filled out 2 credit applications and had 2 hard credit pulls on my credit without my authorization or permission. I never filled out a credit application at this dealership, and now have to work to repair the damage done to my credit. They lied and tried to gaslight me into believing that my bank made the first pull while hiding the second pull. The owners of this dealership are complicit in the corruption and fraud as well. They have been copied in on every communication that I shared with the Management there and have had no response. I sought a resolution but the arrogance and seemingly routineness of fraud there has given them a sense of omnipotence. Avoid this place if you seek to buy a vehicle - they are dishonest and will forge your signature on documents as they did to me. There are entities out there to help consumers with such fraud, The **** and the ** are good resources. Please pursue any error that is met with excuses there. The greed and nefariousness are boundless and West Springfield ************* chose the wrong person here. I will uncover every stone to reveal the rouineness of fraud there, It's not business, it's personal.Review from William M
1 star01/13/2023
I put a deposit down on a car on Monday and explained to the dealer that I'm going to finance the car through my personal credit union. It might take a few days before I'm approved. I spoke to the dealership on Tuesday and let them know I'm waiting to hear from my credit union. They sold the car Wednesday, that the deposit was on.I go to the dealership to retrieve my deposit, and they tell me I have to wait for my deposit. They'll mail it to me. That's just BAD business!
Mercedes-Benz of Springfield Response
01/17/2023
Dear *******,thank you for making the time to share your experience. We appreciate your feedback. Our office in ** processes all payments due to customers and that can take a couple of days. But I am very happy to hear that our team was able to address your concern on the spot. We apologize for any inconvenience. Please reach out should you have any other questions.********************
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