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ComplaintsforL & L Enterprises, T/A L & L Bath Magic Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 3-15-19, L and L refinished my bathtub and I paid them in full, $525. I was given a guarantee for 5 years I have called multiple times because around the drain is peeling and I’d like them to fix it while I’m still under the guarantee. I have left several messages with their answering service, but have not been called back.Business response
05/26/2023
BBB received communication from the consumer stating that the business made contact, and came out to her home and repaired her tub.Customer response
05/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint **************, and find that this resolution is satisfactory to me.
Hi
I just wanted to let you know that the man from L & L bath magic, Dave, reached out and fixed my tub. Apparently there were several misunderstandings in the past year and communication did not reach the right person. He fixed my issue, and I am grateful for your help!
Thank you
**************
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Contact Information
Chicopee, MA 01020-4722
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.