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Complaint Details
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Initial Complaint
03/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I had my CRV towed to this shop on Thursday March 17th 2022. In addition to needing a wheel alignment, the check engine light, battery light and VSA light was on. I also needed the serpentine belt replaced. I was told the costs would be $1300.00, he (this one was named Joe) would throw in the diagnostic for free & the car would be ready for pick up on Friday, March 18th 2022. I was told I needed a new battery, a new water pump, serpentine belt, a radiator flush. He stated I needed to come to the shop and pay at least a deposit for the repairs, before the work would be started. I paid it in full. According to one of the employees at the shop, when the car arrived to the shop, they didn't start the car 'in fear of messing up the car further.' When the tow truck arrived to collect the car, the car started. Now my car won't start. The gentleman called Friday and told me the car wouldn't start, after repairs. He said he was going to to a partial breakdown to see what was wrong, but he thinks I blew my engine, even though the car started when it was being loaded onto the towed truck. If I had blown my engine, prior to them diagnosing the car, that would have & should been noticed immediately. So here's my issues, the car started when it was delivered to the shop. But the big guy behind the counter told me they never started the car. So how was the diagnostics performed? He stated 'You can tell what the car needed as soon as you opened the hood.' So a diagnostic wasn't done. They went with what they saw. That I must have blown my engine before the car came to the shop. If a diagnostic was done, then a blown engine should have been found immediately and I should have never been charged for the work recommended, as it didn't matter since he said I blew my engine. I'm requesting a refund of the work done. It was pointless to have fixed the suggested repairs, after making me pay for them and then tell me my car won't start, they think its a blown engine.
Business response
04/14/2022
Business Response /* (1000, 5, 2022/03/28) */ Please know that this issue has been settled. ******** agreed to a settlement charge back to her credit card. She has absolved us of any wrong doing and signed an agreement that states the same. If you have any questions please don't hesitate to contact us.Initial Complaint
01/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
went to get 1 tire put on my car, once the job was done, i went to leave and my brake pedal went right to floor as well as my brake light being on, went back in and spoke with the manager (heavy set gentleman) he proceeded to tell me that "all they did was change a tire, it haves nothing to do the brakes" so after looking under my car i asked what all the fluid was here and go figure, MY BRAKE LINE WAS BUSTED, so what's he say to me "you probably did that on the way over, that's rough, gonna be a really tough fix" like he really is trying to say that i drove over here with barely any brakes to get a tire!?!? i would think the brakes would take precedent over a tire, wouldn't you? after i got over the shock of this dude actually trying to say that, i asked him why then they noted on my receipt that the check engine light was on, tire pressure gauge on, and wheels, rims, and body has some damage, BUT SAID NOTHING ABOUT THE BRAKE LIGHT BEING ON AND BRAKE PEDAL GOING TO FLOOR. which he then told me "he has no idea" the second i brought up that it could have possibly happened while in the shop there his next words were "have a nice day goodbye" DO NOT GO HERE! the only bit of comfort i have is that after speaking with a consumer lawyer, he stated with the evidence i have being the receipt that states nothing about this "brake issue" i have a good chance of having these guys pay for THE DAMAGES THEY CAUSED!!! CURRENTLY ON MY WAY TO MY MECHANIC TO GET AN ESTIMATE OF THE DAMAGES AND IF THIS CANT BE RESOLVED BY THE BBB THEN ILL BE HEADING RIGHT OVER TO CHICOPEE COURT TO FILE A SMALL CLAIMS COMPLAINT, i've attached a copy of the receipt USED TIRE MAXX gave me that CLEARLY STATES NOTHING ABOUT THE BRAKE LIGHT BEING ON OR ANY BRAKE ISSUES as proofBusiness response
02/07/2022
Business Response /* (1000, 5, 2022/01/24) */ Yes, we did one tire on the "left" front per customers request and according to our records everything was fine when the customer left our facility. We have no idea about an alleged busted brake line etc. Unfortunately the said vehicle is in poor condition with very high mileage and is in need of attention. We are denying any responsibility concerning this issue or any future repairs the vehicle will need. Consumer Response /* (3000, 7, 2022/01/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) no problem, i'll see you in court
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.