3 Customer Reviews
Review from C. Whitaker B
1 star01/10/2024
I went to this company due to an emergency with one of my tires, after asking if they had a tire in the size that needed to be replaced, I was told that they did not have one. I observed that there was a set of tires on display and after asking the price I was told that they would be $350.00, I agreed due to the circumstances. After taking my car into their shop it would be four (4) hours later, and, after several inquiries as to what was taking so long to change four tires before the car was delivered to me, I went to inspect the tires to see if they were the one that I chose, upon closer inspection I noticed that all of the rims were damaged, I pointed this out to the person who delivered the car, he very rudely said that it was curb rash and to see the guy inside, I went in to the office to lodge my concerns and the manager escorted me outside and he too stated that it was curb rash and that there was considerable body damage (nothing could be further from the truth, the car has absolutely no boy manage). I have surmised that Used Tire MAXX switched the rims on my car. This is because I had the rims refinished less than 2 months ago. I want to have my original rims returned and installed onto my car !!!.
Used Tire Maxx Response
01/15/2024
In response to Mr. ********* claim that we switched rims and kept his rims is a total false accusation. The work done on Mr. ********* car was on December 29, 2023 and we have not heard from ******************** except now that he is making false accusations in stating that we stole his rims. Upon request I will attach Mr. ********* signed Work Order sheet and signed Invoice (after work completed) as well as his C.C. receipt with his signature. We are strongly disputing customers claim that we stole his rims. All transactions were authorized by ******************** and all work was done in good faith and with full authorization. ******************** saw the vehicle before signing the invoice (completed work) and paying in full with his signed credit card. Please feel free to contact me with anything else that I can provide or with any other concerns.
Thank you
Review from Erin D
1 star07/19/2023
Lovesss to rip off their customers. Avoid Tire Maxx on Front St.We went in for two tires. No noises from our car or anything. Upon pick up they told my husband he needs a new axle. As soon as my husband got our car back there was this horrid clanking noise by the right wheel well. Hes also has a mechanic certification. Upon returning home he looks under the car and they broke the bracket that holds the brake lines up. This was the noise they were trying to pass off as an axle. His axle is 100% just fine, and had my husband not known better, they wouldve took us for 300$ to fix it right then and there.I have over 50 comments on a ******** post on our city forum saying they also were taken advantage of at this establishment.Review from Joel G
5 stars04/17/2022
Unbelievable customer service! I needed my breaks done and a few other things repaired, and I needed it done quick. Everyone I called had at least a week wait time. These gentleman not only where able to get me in same day, but they got the job done faster than I thought possible. When I had an issue obtaining funds for the repair, they got me financed. When there was a delay in a part (not their fault, it was a vendor issue) they took the initiative of making sure I got to work. One of the owners actually picked me up and dropped me off at work (30 miles away) twice! I've never seen such professionalism, and integrity. Forget about going anywhere else, these boys are top tier mechanics and offer top tier customer service.
Customer Review Rating
Average of 3 Customer Reviews
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