Business ProfileforCambridge Holding Corp.

Match 13, 2024 $5,723.49 ************************** my husband and I open up the printer. We notice that there were excessive scratches on the printer. I took photos and sent it to Swing Design. **************** told me it shouldnt affect the performance. I told customer service you exactly dont know that. The printer has excessive damaged. I was offer inks for the cosmetic damaged, I told no due to u purchase ink sets already, than I was offered additional vinyl. I said no thank you. Than customer service mention that they will contact with ******. After a week almost I was told to wax. It. According to ****** and t should help. I told them I didnt pay for a cosmetic printer. They told me they dont do returns on certain items due to it was a special order. I didnt special order the printer I didnt really understand exactly what they meant. I looked up the return policy. It tells me that if there any issues to contact them with 7 days. Well I did that. They told me it was cosmetic damaged but they dont want to exchanged out. They just want to offer me one ink sets. I doht agree with that. I spent a lot of money on this printer. Doesnt say it will come with cosmetic damages. I paid for a brand new printer and not a damaged one. After going back and forth with nonsense. They told me they resolved the situation and closed the case.