ComplaintsforWelch Foods, Inc.

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a Welch's fruit drink from a chain grocery store in *******. The drink was not drinkable. Poor, artificial taste. I buy fruit drinks made by this company regularly, but this one was simply terrible. I called the customer service number on the 64 oz bottle and spoke to an ****** in ***********. I explained to her clearly the issue -- that the drink did not taste right and seemed artificial altogether vs. fruit taking. She then started lecturing to me in an imperial fashion that it wasn't a fruit juice but a cocktail with sugar and other things added. I told her that I realized that, but it was still a fruit-based product. The simple call became contentious, and she seemed to bully and talk down to me. When I tried to explain my feelings, she wrongly said I was bullying her. How absurd. I was just speaking up and defending myself against this unsavory person who just didn't get the simple matter. She didn't want to see it from a consumer's viewpoint. This seemed unnecessary, and I expressed that to her. I asked for an apology, and she said she would. She didn't, so I asked again. But she never did. She refused to embrace her lack of clarity and care. I asked to speak to her supervisor, and she said it could not be arranged then. I told her I could wait for a callback. I'm not sure she will request this, and that I will receive a coupon for a replacement product. This should not have been so troubling and handled so poorly. ****** should be coached to understand that she came across as unfriendly, uncaring, and nearly argumentative. I would like to speak on the phone with a more senior and professional person from the company.

  Customer response

  03/16/2024

  I have not heard from the business in response to my complaint.   They have not reached out to me in any way, and the matter remains unresolved.  

• Initial Complaint

  11/16/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought a Welch's mango/passion fruit drink from the Dollar Store on 11/16/2023 for $2.99. After putting it on the table I noticed some things floating at the bottom of the bottle. It was disgusting as I had drunken a sip. I flushed it out and it longed like worms. I had diarrhea on night. Generally, this product is good, So I don't know what happened in the processing of this product. The number of the product was WLA ***** 2022, Proof of purchase 41800-34610. You cannot process drinks in this manner as it is a company defect toward the public.

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