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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I enrolled in a debt payment program with Newport legal group making monthly payments of ****** to this company unfortunately I took the shortest term which was 36 months, I had 13 creditors that I was wanting to pay with Newport legal group apparently in 3 years theyve only settled with 3 creditors leaving me with harassing court summons because they werent communicating with the creditors now I had to terminate my agreement with Newport legal because they werent representing me as I thought , now paying 770 .00 for 36 months comes out to ***** or so , where did my money go and to make matters worse they only have 2200 in escrow to return to me , total ripoffCustomer response
07/08/2024
I have not heard from the business in response to my complaint.Initial Complaint
06/27/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I have been trying to reach out to the Newport Legal Group to speak with someone about my contract with them. I have called them for the last 3 months trying to speak with someone. Ive left voicemails, emails, and messages with customer service. I have not received a phone call back. My contract was over at 32 months and that was 3 months ago.
Business response
06/28/2024
We are attempting to contact ************ and address his concerns.Initial Complaint
06/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
several years ago, although i had a decent credit score of around 690, but my debt was piling up and i couldnt qualify for a loan based on income as i receive social security... this company was willing to help and where i went wrong was listening to them ask me not to pay my creditors for their shady tactics... where they are wrong is many thousands went out and only 1/3 or the debt is paid and we are now past the timeframe they stated i'd be completed with the program. i needed to update my checking info and their system wont allow me to do so. *** tried calling and even waited on hold a few hours once, also leaving a multitude of messages that are never returned. They are going to purposely find me in default even though ive tried everything on my end to rectify the situation.Business response
06/03/2024
We are looking into the matter; however, the complaint seeks services expressly excluded from the engagement agreement.Customer response
06/18/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I am resubmitting my complaint against the Newport Legal Group. Three years ago they convinced me to stop paying my bills and I regret that decision since as my FICO was in the high 600s at the time. I am supposed to be completed with this program but after tens of thousands of dollars, only 1/3 is paid for the debt negotiated. The part the complaint is over is I changed my checking account several months ago and their system wont allow me to update my payment info. I have tried a dozen times to get a hold of someone but you can spend hours waiting and calls are never returned. I feel scammed.
Business response
06/18/2024
We expect soon to contact client in response to his concerns;Initial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been trying to contact Newport Legal to remove a litigation on the account. I have made 5 phone calls, multiple emails with no response. I have been trying to get this resolved with them fort the past 5 months.Business response
05/21/2024
We are looking into the matter, toward resolving it with client;Initial Complaint
05/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have essentially been paying my debts through this company. They proceeded to send me an email about ******************* Solitions stating that they have defrauded me. Upon further investigation I have realized that they were the ones who were doing exactly what they claimed ******************* Solutions have done which is not paying my debts which I have been paying for over the course of 4 years. They also proceeded to tell me not to contact an attorney but to complain to the attorney general.Initial Complaint
05/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I need to know when payments will stop being withdrawn from my banking account since my last active account of ***** balance should be paid in full now. The portal is showing a withdrawal of ****** on 5/20/24.******Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Newport Legal Group was employed by me due to a financial hardship. I was behind on my credit cards and they promised to represent me to my creditors and assist with settling my debts. I've been in the program since 2022 and have managed to make all agreed monthly payments. I've also referred all my creditors to Newport as instructed by Newport.In February 2024, I called Newport to attempt to fully settle one of my accounts. During my conversation, Newport took my verbal authorization to contact the creditor and pay the account in full pending approval of the creditor. Newport told me I would receive an update by 15 February. I received no further communication from Newport. I attempted to call, after 15 February, the customer service number and received no answer. I've remained on hold anywhere from 40min to 1hr 45min with no answer. I've attempted to email Newport with no response from Newport. I've reached out directly to my legal team who was assigned to my case from the beginning. At first they were helpful, promising to have Newport reach out to me. I've received no communication of any form about this account. I had to go around Newport, contact the creditor directly, and pay off the account with my personal funds because Newport refused to contact the creditor as agreed. Meanwhile the escrow account that was established at the beginning of this program for this purpose, was unusable to pay this creditor, because Newport is considered the legal representative and is the only one who can authorize payments. In short, Newport agreed to contact a creditor and pay off an account, they lied. The creditor checked their records and found no communication between February and now from Newport in any form.Business response
05/21/2024
We are looking into this, toward resolving the matter with client;Initial Complaint
04/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
In June of 2021 I enrolled with Newport Legal Group in the hopes of consolidating my ****** dollars worth of debt. The ****** enrolled debt then turned into ****** debt from Newport telling me to cease all payments as soon as I signed their contract. From the beginning I was told that if I were able to pay two monthly payments of 350 dollars for 2 years that their skills and capabilities and knowledge of negotiating tactics would have my debt wiped cleaned. Im a realist so I did assume maybe that 2 year tv cable bill contract agreement could go a couple or few months longer if some creditors wouldnt budge. Fast forward 3 years later to me paying 700 dollars a month without ever missing a payment due date totaling ****** dollars. In 3 years they have closed 2 creditors totaling ***** dollars. ***** dollars of that is the accrued late fees from ****** enrolled to ****** dollars it grew to. Their negotiations will maybe save me a couple hundred dollars on the small cards and a few hundred on the bigger credit cards. What is the point of hiring someone such as Newport Legal Group. As of Jan18/2024 my wages are being garnished by **** of America till they get ******. I was not even represented in court or notify by Newport. The garnish has now taken over ***** dollars from me. I have case number to prove and paystubs. I have no credit card usage in the last 3 years because of Newport. Legal action must be taking with Newport Legal. ****** dollars payed has gotten me 14% debt resolved. The math isnt mathing.Business response
05/01/2024
The Firm is investigating the allegations made in the client's complaint.Customer response
05/02/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
I want all the money that has been going into the **** of America payment plan for last 3 years that has now been court ordered ***** dollars in garnishment due to failure of the Newport firm to notify or represent me in court when they have power of attorney. I have payed ****** dollars to Newport in 3 years and less than ***** dollars of my debt has been closed. Where is the other ****** where did it go what did it go to. 14 percent of my debt has been resolved after paying ****** dollars when initial debt was ******. I havent been able to use or apply for credit cards in 3 years due to Newports terrible scam. Cannot apply for any loans due to worst credit then I entered Newport with 3 years ago!!!!
Initial Complaint
04/25/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I had a contract that was set to expire after two years now that two years is up and Ive tried to contact the company to speak to somebody and you wait on hold for two hours just for nobody to answer or get phone numbers that no longer exist. The gentleman that was supposed to be handling my case disappeared on me out of nowhere and left me with a phone number that I cannot call back now my payments have stopped auto drafting, and I have three payment plans that say they are still active on your website and you guys will not contact me for anything this is absolutely a scam and I am starting to feel completely violated And ripped off as Ive been giving you $500 a month for over 2 years just to not get any sort of response or clarification of whats going on. Anybody reading plz dont do this to yourself, theres better options this has been more than a headache. All I want is for them to reach out so I can get my debt resolved and a reasonable amount of time considering its already past the time that we agreed to in my contract initiallyBusiness response
05/21/2024
We are looking into this, toward resolving the matter with client;Initial Complaint
04/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have called them to contact their litigations department. Cannot seem to get through, been on hold for hours. I have a civil summons to appear in court in ****************** on May 21st 2024. The litigation department their or the lawyer they will have to represent me needs to contact *********************** at phone number ************.Business response
05/21/2024
Our litigation department has addressed this matter and will remain in contact with client;
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