ComplaintsforKadison Pool Plastering Service
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Complaint Details
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Initial Complaint
09/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Company refuses to service my pool. They worked on my pool a few years ago and the area they worked on is now cracked. I have called their office since May for an appt. to look at the crack and repair it. They say are too busy and will get back to me. It has been four months and they are unable to give me a timetable to even look at the crack. It is now time to close the pool and I don't want to close it without having the crack repaired. They are the only company in Mass who services Pebble Tec pools so I don't have other options. Also, the work that needs to be repaired is their work so it is their responsibility to fix it. I'm sure they will use COVID as an excuse as to why they are so busy, but if you check your records you will see I filed a complaint about them previously for refusal to service my pool. This is how this company operates. If they can't provide proper service, they should hire more people or close their operations. Unacceptable to run a business like this.Business response
09/20/2021
This customers complaint involves repair issues. The repair for this customer is scheduled for Friday, 9/24.
Kind Regards,
***** Kadison
Kadison Pool Plastering
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.