ComplaintsforDanvers Motor Company, Inc.

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/17/23 my car towed to Danvers Motor.On 8/4/23 they took a look and told me pumps between the coolest and engine oil crossed. ******* to fix. On 8/423 I called in 2 payments ******* and *******. I was renting a car at the time from hertz. As my son has many doctor appoints having td1 and eoe. I went in to ask of my car engine was in and I was told it was. I saw a car rental place inside here and rented a car (I was hoping for a discount) I paid 450 on 4/20/23 and 450 on 8/24/24 returned that car, on 9/30/23 I paid 900 to aplus. **** found addition issues and said it would be *******. I went to pay and they are telling me I need to pay *******. My car is a 2016 with ******* miles. I have the *******, they told me sorry you owe *******. Why when I was waiting for them to even look at it. The car was in perfect condition. They came and stole the car from my drive way. I have no email, no letter from aplus about the car. I thought really it was at that point a ccursory car. If I owe******* dollars why would I have not been pulled over. They may have called me but, but my mom passed in July and my 22 day old grandson died in August. I'm not using this as an excuse. But I was kind with them. I've paid . They are unkind people. When they took the car they did not even knock on the door. This is outrageous. They just want to keep my car. That's how I feel.

  Customer response

  02/10/2024

  I have not heard from the business in response to my complaint. I have not received another bill.  If Danvers Ford Motor is sending me a bill that I owe ********, I was going to go into pay and called the cashier to tell her I'm on my way with the *******, she told me "no" ***** said "no". I spoke to ***** and he said "no, you now owe me 9,483.58.  ***** said he's including the rental. If so why has he not updated this as a bill. The rental place has sent no bill . No revirsion. I'm a single mom and Im not going into this place to be bullied by them. I reached out to ***** and he said No. I did not have that type of money. I could have bought a new car at this point. I had already given Danvers ******** and Aplus rental, 1800. I have all my receipts . If we add what I paid already + the *******. It'll be about ********* on a 2016 ***** I'm sorry about this , this is not fun, and I'm unsure of Danvers Motors intentions or why ******* for the rental as they have not told me why so much. 

   

   

  

  Business response

  02/28/2024

  Tell us why here...Response to the ******************* Complaint 
  21221776 complaint number 
  
  ******************* had her explorer towed in for repairs at Danvers Motor ******* Her vehicle was diagnosed according to Fords protocols. We created an estimate for Mrs. **** and worked out a payment schedule with her.   Mrs. **** was told the vehicle was finished on 10/30/23 and available for pick up.   She had a balance on the payment plan that was due. As of today, she still has not paid the balance on the major repair. The rental car is another company and Mrs. **** has done business with A-Plus rentals in the past. When she rented this time, she knew she was paying the bill. She paid $1,800.00 for that rental vehicle. The agreement was extended, Mrs. **** stopped paying on the balance and stopped answering calls. A-plus had no alternative but to pick up the rental vehicle from Mrs. ****. We feel we owe Mrs. **** no adjustment. We would appreciate her coming in, paying her bills and taking her car. 

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  So it's a long story. I have a 2018 **** Raptor pickup truck. My sunroof wouldn't open or close. I brought it in for service at Danvers Ford. They said I needed a new part for my sunroof. On December 9th, 2021 I paid $927.65 and picked up my truck (more than they quoted but whatever). I tried the sunroof in the parking lot to make sure it worked, it did, and I drove home. Now keep in mind it was winter in MA and we got a good deal of snow and frigid temps. I had no need to open my sunroof. On a nice day in February I opened the sunroof... it was broken. It opened about a inch and wouldn't close. I called up Danvers Ford and they said I had to wait two weeks for an appointment. I duct taped my open sunroof and tried to drive as little as possible. My appointment came. Turns out they replaced the wrong part the first now. Now they claimed it needed an entirely new sunroof, to the tune of about four grand. I called up **** corporate (NOT Danvers Ford) and they graciously agreed to pay some of it because the truck was so new. Now as of today my truck is there for the fourth consecutive week. No one has ever called to give me an update. I have to call them every week to see if they know when it will be done. No one ever knows a thing. The first week it was there (dropped off on a Sunday) I was told the part would be in on Friday. That was three weeks ago. The following week the only update they gave was that it would definitely NOT be done that week. The following week when I called they said they might get to it today (a Wednesday). Apparently they never touched it. I called again today and the only update was that maybe it would be done this week, but they didn't know. They have no loaners. I have to borrow a car. They won't tell me when it will be done. They are basically holding my car hostage. And will charge me twice to fix the same problem. I am shocked at how bad they are.

  Customer response

  04/02/2022

  My truck is finished and I picked it up.  They in no way reached out to discuss their sheer incompetence in holding my car for a month.  They repeatedly said they would follow up and never did.  They even said my car would be done by a certain date and it was not.  They offered no discount even though it is their fault (I already paid them to fix my sunroof once and clearly they never did).  I am paying twice to fix the same part.  And they will have had my truck for over a month.  The entire experience is completely unacceptable and I am not at all satisfied.

  

  Business response

  04/12/2022

  *****

  I apologize for a late response.  I have reviewed your service file.  The repair we did in December did repair the problem and we tested the moonroof before we returned vehicle.  When we looked at the vehicle in March it was a different part of the moonroof mechanism that was broken.  We needed to replace the complete unit.  We were backed up because a couple mechanics were out.  We failed to respond with updates on a regular basis.  At your request **** Motor Company paid for a portion of the repair **** for the second repair. We are prepared to reimburse you $350.00 of the $673.51,your portion of the second repair, as a goodwill offer.  Please let us know.

  Customer response

  04/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

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