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Find a Location

Michaud Mitsubishi has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMichaud Mitsubishi

    New Car Dealers

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    North Shore Auto, LLC. dba Michaud Mitsubishi is a small dealership.  The owner and president of the company is Kevin Michaud.  This dealership is formerly known as Kelly Mitusbishi but was sold to Kevin in February of 2008.  You can find New and Preowned Mitsubishi vehicles for sale.  Additionally, preowned inventory changes daily but includes various makes and models.  The parts department sells Mitsubishi factory parts and accessories. 

    Products & Services

    New Automobiles, Pre-Owned Automobiles, Factory Mitsubishi Parts, Factory Mitsubishi Accessories

    Business Details

    Location of This Business
    80 Andover St, Danvers, MA 01923-1429
    BBB File Opened:
    2/28/2008
    Years in Business:
    16
    Business Started:
    2/28/2008
    Business Incorporated:
    2/28/2008
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    19
    Alternate Business Name
    • North Shore Auto, LLC.
    Hours of Operation

    Primary

    M:
    8:00 AM - 7:00 PM
    T:
    8:00 AM - 7:00 PM
    W:
    8:00 AM - 7:00 PM
    Th:
    8:00 AM - 7:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 5:00 PM
    Su:
    12:00 PM - 4:00 PM
    Business Management
    • Mr. Zack Michaud, Owner
    • Mr. Paul Dube, Assistant General Manager
    • Mr. Kevin Michaud, Owner
    Contact Information

    Principal

    • Mr. Zack Michaud, Owner
    • Mr. Paul Dube, Assistant General Manager

    Customer Contact

    • Mr. Zack Michaud, Owner
    • Mr. Paul Dube, Assistant General Manager
    • Mr. Kevin Michaud, Owner
    Additional Contact Information

    Fax Numbers

    • (978) 774-6291
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/31/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    The resolution I am looking for is to return the car I purchased from Michaud Mitsubishi and to be reimbursed all of my costs: $12,000. I purchased the car on July 8th. They informed me that they would send the car through their service center and make sure that it passed all points of inspection. When I picked the car up, the check engine light was on. I have returned it to them three times to fix the check engine light. They have not been able to clear it, and they refuse to tell me what's causing it. In the seven weeks since I bought the car, I have had possession of it for about eight days. On August 7th, I requested that they buy back my car according to the ********************** Lemon Law. They asked me to "please give us one more chance!" to fix the car before buying it back from me. They told me that there were seven "codes" setting off the engine light and they need to "drive the car long enough to clear the codes." When I made the trip (yet again) to get the car, the engine light came on when I started it. I told them I wanted them to follow through on buying the car back. They said that it would take time to "get all of that going" and that I should at least take the car with me so that I could get around. Since this interaction, they have tried to upsell me into a more expensive car, tried to make an "even trade" for a $10,000 car, and they have informed me that "if they buy the car back they're not sure how much they'll give me for it." The owner, ***** Michaud, called me on Monday to assure me he would make it right and said he'd call me back the next day. He never called me back. His intermediary told me that they "don't have the right number yet" then stopped communicating. I've owned this car for about fifty-four days and have had possession of it for about eight. They have failed to fix the problem. They have refused to tell me what the problem is. Their approach seems to be to just wait me out, delaying everything from service to communication.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Logan F

    1 star

    05/23/2024

    0 Stars, terrible post purchase experience Purchased my first car entirely under my own name at 19 and traded in my perfectly working car I bought off family for a used ****** from them and roughly a month later the engine has catastrophic failure. Spun rod bearings due to poor lubrication on top of several other items such as rusted out coolant lines and a frayed timing belt, all of which could have been avoided if they had noted any of wear prior. Traded in a perfectly functional vehicle only to be left without a car for months while they sent it to a separate dealer for repairs. Purchased a complete power train warranty and due to the extent of the damages. The warranty will only cover a portion leaving me with several thousands of dollars in repairs after not even ***** miles and a month worth of use. Waiting to hear back from them for months on if they would at least help with the bill (not even pay it in full), only for them to claim that there was nothing they could do and I would have to find another way to pay for even after just purchasing the car from them. Just like every other sleezy dealer, they are only in it to maximize profit margins and to get rid of a car that, quote from the finance manager, "couldn't believe they ever sold to a customer, and should've auctioned." Don't believe everything you see, when push comes to shove they will save a couple bucks to cover themselves

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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