ComplaintsforMichaud Mitsubishi

• Initial Complaint

  08/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The resolution I am looking for is to return the car I purchased from Michaud Mitsubishi and to be reimbursed all of my costs: $12,000. I purchased the car on July 8th. They informed me that they would send the car through their service center and make sure that it passed all points of inspection. When I picked the car up, the check engine light was on. I have returned it to them three times to fix the check engine light. They have not been able to clear it, and they refuse to tell me what's causing it. In the seven weeks since I bought the car, I have had possession of it for about eight days. On August 7th, I requested that they buy back my car according to the ********************** Lemon Law. They asked me to "please give us one more chance!" to fix the car before buying it back from me. They told me that there were seven "codes" setting off the engine light and they need to "drive the car long enough to clear the codes." When I made the trip (yet again) to get the car, the engine light came on when I started it. I told them I wanted them to follow through on buying the car back. They said that it would take time to "get all of that going" and that I should at least take the car with me so that I could get around. Since this interaction, they have tried to upsell me into a more expensive car, tried to make an "even trade" for a $10,000 car, and they have informed me that "if they buy the car back they're not sure how much they'll give me for it." The owner, ***** Michaud, called me on Monday to assure me he would make it right and said he'd call me back the next day. He never called me back. His intermediary told me that they "don't have the right number yet" then stopped communicating. I've owned this car for about fifty-four days and have had possession of it for about eight. They have failed to fix the problem. They have refused to tell me what the problem is. Their approach seems to be to just wait me out, delaying everything from service to communication.

  Business response

  09/20/2023

  Vehicle has been diagnosed and part is on order. Vehicle will be repaired when part arrives.

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On August 8th, 2023 I brought my 2011 **** F150 back to this dealership because my local auto shop and inspection station (*********** Garage, ***********, **, *****) conducted a pre-inspection check of my vehicle to ensure that the vehicle would pass inspection. They advised me that the vehicle was not going to pass because there was an exhaust leak and all 4 tires needed to be replaced. The front 2 tires had dry rot and the tread on the rear 2 tires were too low. I advised the dealership of this and went to my appointment to have this addressed. The dealership fixed the exhaust and then had a shop down the road from them put an inspection sticker on. When I went to pick up my truck from the dealer I was upset that the safety concerns with the tires was not resolved and there was an inspection sticker on the truck when I already had my own MA accredited state inspection shop put in writing that the tires must also be replaced to pass. The dealership is responsible to make sure the vehicle passes state inspection and failed to replace the tires and instead had their own shop pass the truck. I spoke to the sales associate that sold me the vehicle who then got the owner to come outside and speak with me. The owner declined to come up with a resolution and was using expletives in conversation with me. When I questioned how the truck could have passed inspection with the tires in this condition, he became upset and got up close to me an exclaimed, are you accusing me of putting a f****** sticker on your truck. At this point I defended myself and advised him that I was not accusing him of that and just want the issue resolved, I left shortly after because there was no resolution in sight. I believe the business owner should not be intimidating customers and conducting the way he did. I also believe the shop should have replaced the tires and not used their own inspection shop to put a sticker on the truck when it is not safe to be driving.-Matt

  Customer response

  08/20/2023

  I have not heard from the business in response to my complaint.

• Initial Complaint

  06/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a 2017 **** Explorer from this dealership back on 5/2/2023. informed them it needed the transmission fixed and the windshield seal fixed and the front bumper since it was hit in the front before we bought it. raido and the climate didnt work either (since they both use the screen to control everything) so it was super hot and my husband had to drive around with the windows down with the heat running with my 3 year old. The paperwork was done incorrectly on this and my husband drove around for 3 weeks on a bill of sale because the paperwork was done incorrectly and didnt have an inspection sticker on it until recently. the dealership looked at the **** and informed us that the transmission was not leaking because there were no warning lights on the dash. my husband is a certified mechanic and had to tell the people working here that the warning light doesnt come on for that. my husband had to show them where it was leaking from. we have attempted to have the dealership fix this and have been turned away every time. he was supposed to go there this morning 6/12/23 to have it fixed and get a loaner and this was scheduled for two weeks and he got there this morning and was told to come back and drop the car off yet again on for this friday. I have a 3 year old and with the stunts these people have pulled and continue to pull put my daughter and husband in jeopardy. we want this issue fixed and want to be compensated for something. I did get a call from a manager a few weeks ago but this car is still not fixed and no one has called us back. my car i purchased back in 2/2/2023 is due for an oil change and i never heard back from Zach Michaud about getting it in for an oil change. he is the one we have been messaging this whole time. i have messages and video and call logs for all of this if you need it. I can send to where ever and have attached some of them here.

  Business response

  07/19/2023

  This Vehicle has been repaired. 

• Initial Complaint

  12/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car in August 2022.. Upon insuring my car and signing for loan they told me they had a bad title and needed to wait 1 week for new one.. 8 weeks later it came in mail. I had already made 2 car payments and insurance payments. ***************** dropped me based on car not being insured in time. Dealership ********************* told me it was due to my driving record. It wasnt.wasn't.. I forfeited my funds to insure the car, although never left dealership. Dealership was willing to reimburse my funds but I was told insurance company was going to. They gave me $175 toward the $380 I paid. Since then Dealership has not responded to my calls and finally agreed to give me ******** changes" , no. I would like my money since they are treating me like I'm less than.

  Business response

  12/28/2022

  *********************** came to dealership on September 14th and purchased a 2011 Mitsubishi Endeavor. There was an issue with the title that took longer than usual to correct through the the *****************. As a result of the delay *****'s 1st payment was due to ****************** on 10/31/22 in the amount of $267.30 and he was still not able to take delivery of the vehicle so Michaud Mitsubishi issued a check in the amount of $267.30 directly to ***** to cover that payment. ***** also received a credit from the insurance company for the first month due to not be able to drive the vehicle. The title issue was corrected and ***** took delivery of the vehicle on 11/02/22. So ***** was fully reimbursed for the first month bank payment as well as first month insurance cost.

   

• Initial Complaint

  02/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  One January 26 me an husband saw a car online that we liked on Michaud Mitsubishi in Danvers MA .Called and spoke to a person named George. He told us to go and see the car the next day on Thursday January 27 after 12 pm. We could not make after 12 pm. He also said we are closing early on Friday because of the blizzard storm coming , Saturday we will be closed again because of the blizzard storm and Sunday we are not sure if we will open. So We agree to follow up Sunday but we need it to pay $500 in order for them to save the car for us .We call Sunday and we go to see the car. We did like it so we thought we should move forward with the purchase. we sign some paperwork however we did NOT finalize anything because i need it to provide some more info but also the finance person was not there. When i went home , i had a change of heart . Im 38 weeks pregnant and i though i should not spend so much money in the car . Although i want the best for my baby i should probably wait . I also found pretty much the same car somewhere cheaper . So the next day i reached out to them and said I'm sorry but we are not moving forward anymore . Now the refuse to refund me $500 back saying that we blocked the car for 5 days witch is no true . They could not accommodate us and we would have never paid $500 over the phone if we know they will not refund us back. We also did NOT sign or agree to anything when we gave the credit card information over the phone that we will not get our money back. Like i said , im 38 weeks pregnant and every penny is important to me . i want my $500 back please .

• Initial Complaint

  09/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  September 20, 2021 To Whom It May ******** I am sixty-eight years old. I live on a fixed income. I have to choose wisely what I am buying and for what purpose. On 4/217/21 I bought a 2018 **** Escape with ****** miles on it for around $20,000 from Michaud Mitsubishi, ************************************. I put $3000.00 down and negotiated payments of $329.99 a month. First payment due 5/25/2021. My grandson drove the *** while he was home on summer vacation from college. He came home 5/24/21 and commenced driving the *** at that time. He told me the *** dashboard went red while he was driving and he pulled over. The red went away and he continued on. I asked him what the red was and he could not tell me. He was with his cousin. They were on their way to ********** and the dash went red again. His cousin took a picture and sent it to me. It showed the transmission had an issue. This was about 2-3 weeks later. I took the *** and the picture to Michaud and they seemed agreeable to see what was going on. I left the *** for a day or 2. The gentleman, **** said he removed points and things from the *** and believed that should take care of the situation. The red cam on again and the cousin was with him this time also, and took the pictures again. I called Michaud, **** was on vacation, and it was agreed by myself and the salesman (Zach) that me, ****, and he would have a meeting. It was not a very welcoming agreement. Zach said he was through with the car. It was out of his hands now that he had sold it. When **** came back from vacation, I called and he said basically they could not service the car, they were not equipped to service a ***** No help with leg work, no sympathy, no anything. They just took a contract out with me and I was on my own. **** did however give ma a number to a transmission place they worked with not saying if there was a cost that they would take care of it. Not receiving one iota of help or guidance I called the transmission place with this being my last resolve. I was lost, confused, and hurt that I was being hung out to dry. I talked to the transmission place and the lady I spoke with told me to go to a **** dealership because I might have a power train warranty on the car. Never heard of this from the expert car dealership people. I was told by Michaud that they just were not equipped to fix a **** that was just sold to me. I went to the *********** dealership, and they were wonderful. this was the last of July. I left the *** a couple of days and was told there was an issue with the transmission but could not even bother with it due to the many reservations they already had. They could see me 8/10/2021. Today it is 9/13/2-21 and I still have no car. I asked Michaud for a courtesy car and no was the answer flat out. I asked Madden and was told that due to service reservations the courtesy cars were unavailable. I called **** Headquarters and I have a case manager by the name of ******* She informed me that **** would pay $35.00 a day for a car. This was after I had been without a *** for a few weeks. **** Headquarters has been as involved as they could be but even with what they offer it has not been enough. I have not drove the *** in almost 2 months and I have not seen it in over a month. I am paying a $329.99 car note every month, insurance per month, and Sirius payment. I would like to have the privilege of driving my *** that I am paying for. Michaud did nothing. They did not offer any leg work. They sold me a *** and as soon as the contract was signed, they 86 me like I never existed. They sold me a *** that they could not fix. I felt I should have had some type of disclaimer that I was buying a *** they could not fix.

  Business response

  10/18/2021

  When customer brought the concern to dealerships attention, it was confirmed the vehicle was still covered under **** factory warranty. Vehicle was in fact taken to *********** and repairs were completed under warranty. Customer has vehicle back, repairs were done at no cost to customer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩