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Complaint Details
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Initial Complaint
04/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
So I purchased a car from them 3 months ago and everything went good. However, I agreed to do a down payment of 500-1000 dollars which is all I could afford however after reviewing my account online I see that they charged me a deferred down payment amount of 2100 dollars which I did not agree to. I was blinded by happiness of getting a car that I didnt catch on the dishonest and scamming things they were doing in the background. Im
Business response
04/10/2024
THIS IS NOT OUR CUSTOMER.
PLEASE DO NOT NOTATE THIS UNDER OUR ACCOUNT.
BELONGS TO ATTLEBORO MASS. LOCATION
Customer response
04/10/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The response is false. I was indeed at the ********* location with ***** and ****. I purchased my car from there and I have the documentation and text messages to prove it. Yes I picked my car up from the Attleboro Location but I purchased the car from the Dartmonth Location. Thank ***
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business response
04/18/2024
In the case of Mr. ********************** Complaint Number: ********, we have investigated this matter with the franchise-owned Byrider. ************** has expressed his dissatisfaction with our sales process and is requesting to be released from his contractual obligations.
************** purchased a 2017 ******* Elantra on February 21, 2024 from the franchise-owned Byrider on ***************************. The vehicle is covered by a 24 month, ****** mile limited warranty, whichever occurs first.
Byrider has written policies and procedures that govern our sales and underwriting processes. The terms of the retail contract, including the payment amount, Annual Percentage Rate and total sales price were disclosed prior to and during closing, both in writing and orally. ************** was given time to review the terms of the agreement and signed the Retail Installment Contract, which secures his purchase.
The franchise-owned Byrider apologizes for any inconvenience this may have caused **************, but they cannot adhere to his request to be released from his contractual obligations.Initial Complaint
08/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
i had bought a 2013 ************** from jd by rider in ******** ** 2 years ago and my by weekly payments were ****** and then ******** closed there doors so they transferred to ********* ** and they increased my payments to 204 weekly and i had told them i could only do my payments bi weekly and the man that was handling my loan called me screaming at me on the phone on august 7 after i had made a payment on august 1 st and then he sent the tow truck on august ***************************************************************************************************************************************************************************** a accidentBusiness response
08/23/2023
Please see the response drafted below, upon your approval that we have capture the facts correctly I will submit to the agency.
In the case of ***************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned CNAC. ******************** is aggrieved at the handling of the repossession of the vehicle.
******************** purchased a 2013 ******* Velostar on June 1, 2021 from the franchise-owned Byrider location on Main Street in ********, *************. The purchase is secured by a retail installment contract.
******************** claims the terms of her agreement changed. The terms of her retail installment contract are biweekly payments of $203.64. CNAC has documented policies and procedures on collection and servicing of the accounts. CNAC did not change the terms of her agreement but as a gesture of goodwill offered payment arrangements to bring her account current and out of default status. ******************** did not make her contractual payments and defaulted on her retail contract. Her vehicle was subsequently repossessed on August 16, 2023. At that time, it was discovered there was substantial damage to the vehicle. As the lien holder, CNAC filed an insurance claim for the damage incurred.
CNAC has written policies and procedures that govern the repossession process to ensure that every repossession adheres to federal and state regulations, all required documentation was sent to *******************. .
At CNAC we strive for the highest level of satisfaction for every customer. While we sympathize with Ms. ********* predicament, she did default on their retail contract.Customer response
08/23/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
03/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a car a from Jd Byrider May 14, 2021. I was told by the man who sold me the car *********************, that i need to get the service charge for an extra *******. He reassured me that would save me money if i needed any work done then i would bring it back into Jd Byrider to be serviced. May 6,2022 my power steering went out and because its electric I had to bring it in to be serviced. Well I called Jd Byrider and they told me nothing can be done to my car for two weeks and i can bring it to ************************* or ******************************************** told me because i was over ******* miles i wpould need to bring it to *********************. They charged me $3,265.51. I called Jd Byrider and spoke to ***************** who told me to email him all my receipts so I can get reimbursed. March 7, 2022 i emailed him my receipts. I called ****************** to let him know I emailed everything he asked of me. He then told me they would get back to me that day or the following. I heard nothing back I reached out to him again March 14, 2022 and he told me the same thing someone would get back to me that day or the following and again nothing. So I email him again March 16, 2022 explaining how he keeps giving me the run around. Now here we are March 22, 2022 I gave him yet another call only this time I asked to speak to a manager the moment someone answered the phone. It was ****************** as i asked to speak to a manager he proceeded to ask who i was i told him ***********************************. He says Hello its ***************** sorry i been trying to get in touch with someone to get back to you. I told him Ive been emailking and he hasnt gotten back to me one time he lets me know hes been forwarding my emails to the service department to see what type of refund i can get back. This is ridiculous because that was my moving funds. Hes now telling me someone will get back to me today or tomorrow again.Business response
03/23/2022
This is not a customer of our **** dealer franchise group and therefor we do not have access to this customers account. Please forward all correspondence to ******************************************Customer response
03/23/2022
***********************************************************;Business response
03/28/2022
We have since met with *********************************** customer has been satisfied.
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