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ComplaintsforZyp Run, Inc.
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Complaint Details
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Initial Complaint
11/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
About 8 months ago I ordered cannabis delivery from zyp, absolutely no complaints with the service. That was the only time I've used their service but since then they have been sending me text advertisements regularly. I've tried to unsubscribe but they keep coming and I block the number but then they just find another number to text me from. I've never used their service since then but have had to block 15 different phone numbers with no signs of them stopping. I don't know if this qualifies as customer harassment but I just want them to leave me alone.Business response
01/09/2024
*****, we apologize for the experience you had. Our records indicate that you opted out of receiving texts on December 1, 2023. In case of any additional issues, please don't hesitate to contact us. We would like to thank you again for trying our service and we are glad this situation has been resolved.Initial Complaint
01/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I have received numerous, unsolicited emails from Zyprun-****** Co. Over a period of several days, I selected "Unsubscribe" several times - to no avail. I have no idead how they acquired my email address.Business response
01/29/2023
Hi BBB, please accept our sincere apologies! The customer has been removed from our database and we have no idea why they were receiving emails since theyve unsubscribed. I have double and triple checked our email contact list, and this customer is no longer in our database.Customer response
01/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************
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Contact Information
1170 William T Morrissey Blvd
Dorchester, MA 02122-3158
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.