Reviews

Review Details

• Review fromLinda C

  Date: 02/24/2025

  1 star
  I do like the paper bushier customer service is the pits. Calling the number given, the only way to cancel or change a subscription, is useless. I was hung up on twice after being on hold for over 5 minutes, the last with a cheery, "Good-bye!" I tried, then, to use the email address I finally found and got no help--the last email referred me to the same damned phone number I'd already said was useless.I see very similar bad reviews but I guess it's not important to the paper to truly serve their customers. Infuriating.

• Review frombradford w

  Date: 12/09/2024

  1 star
  I wanted to read an article from the Boston Globe. I was blocked by a ******* and offered a digital subscription, something like $1 a month for 3 months. I said sure, with the intention of immediately cancelling after I read the article for which I had looked. Well, I am imperfect, and didn't get around to cancelling it fully. I went through my online account and tried cancelling it there, but it turns out all I did was stop the emails being sent to me. So for nearly a year, I was being charged $30 a month for a service 1) i didn't use and 2) didn't know I had. When I discovered I had hundreds of dollars in charges, I called. I asked to cancel and was given a sales pitch for a discounted rate. I explained my situation and asked to cancel. I was transferred. Another person gave me another sales pitch. I said I wanted to cancel and also said I wanted a refund. They said they couldn't. I asked to be escalated. The next person said they'd call me back. Someone did and tried to sell my another subscription. I said no and they transferred me and tried to sell me another subscription. I said no and asked to be escalated again. I spoke to someone new, who apologized and said the board who makes decisions on refunds was gone for the day, and that I'd be contacted early next week. Months went by. I finally received an email saying I would not get a refund.I don't recommend the paper or the company that prioritizes a miniscule portion of their income over a potential reader.

• Review fromJacob R

  Date: 09/07/2024

  1 star
  Way over charged, told me it would be . 99 cents a month, have been charged ***** twice. Even though I have cancelled it. I will keep trying. You wonder why people distrust the media.

• Review fromJohn R

  Date: 08/29/2024

  1 star
  I accepted a promotional digital subscription and continued if for several months after the promotional but decided I wanted to cancel it. Boston Globe only allows cancellation over the phone. When I called to cancel at 1888-MYGLOBE a voice recording asked if I was over 50 yes or no - with no other option. I chose yes which turned into an offer for medical alert bracelet which I don't need as I am fortunately as physically able as 30 year old. There is no way of getting to a main menu and I then had to hear about ******** plan options which I also don't need- and there is a long winded sales promotion that was probably by a robot as pitch continued even when I shouted that I wasn't interested... my only option was to hang up and try calling again. I did eventually reach a representative who was asking about what I liked in the paper and tried to get me to continue with offers and I had to be firm and tell them I just wanted to cancel and was aggravated by the difficult process. While it may not be illegal to require cancellation over the phone- it seems that it is very questionable practice to make it difficult for customer to reach a representative and put us through sales pitches that continue even when you plead that you're not interested. I chose 1 star as no option for zero stars.

• Review fromElaine W

  Date: 08/11/2024

  1 star
  I have been a long time delivery customer of the Sunday ********************. It seems that every week I need to call to get my paper delivered. They keep saying they are working on fixing the problem, but nothing is ever done. Today I didn't get a paper at all despite several phone calls.

• Review fromMcGlynn C

  Date: 07/08/2024

  1 star
  They refuse to let you cancel your subscription onlineyou have to call their customer service line, which is a nightmare.If you change your billing location to **********, you can cancel online, since California has strict laws around this: and sure enough, I easily cancelled it online. This shows that Boston Globe has the technology to cancel online, but choose to be deceitful.Its a shame, I want to support quality newspapers, but they make themselves unsympathetic with tactics like this.

• Review fromEdsel D.

  Date: 05/14/2024

  2 stars
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• Review fromM. H

  Date: 03/28/2024

  1 star
  Very similar experience to others here. ************* AGO really needs to investigate and act. They lie about promotional terms, bill full price, then make every effort to refuse refunds. Their response to refund requests is always to offer additional promotions. It's ****** aggressive and has no place in customer service. And customer service is the real issue. At almost any other business you can successfully resolve your issue by speaking with customer service and supervisors if necessary. Not here. The telephone reps were brutal - sales only. In reply to refund request they said: we'll look into it. I tried an email thread, and got canned replies with the same message; forwarding to management for review. Meanwhile, they refuse to refund the full price charge that none of us wanted or authorized. My email thread went more than 2 months before I finally got the name of a manager: ************************* (supposedly a director of customer service). Before I could say a word, this woman said in one of the nastiest voices I've heard: 'You're NOT getting a refund' ... and the call went downhill from there. If ************************* is truly in charge of Boston Globe customer service, then changes need to be made. She is not about resolving issues - she was offensive, insulting abusive and completely and totally unprofessional and inappropriate. In short, the Boston Globe is using predatory sales tactics and dishonest promotional terms in order to auto renew at full price rates. Then compounding the matter by having a customer service **** focused on aggressive sales tactics with zero respect for the consumer. There is a real issue here that ought to be addressed. You might expect this sort of treatment and behavior from a used car dealership or a debt collector ... but from the hometown daily newspaper? It's literally disgusting. There's a reason so many of these reviews read the same ... it's all true.

• Review fromKatherine G

  Date: 01/05/2024

  1 star
  I completely back up any review here that complains about their billing practices. I was unable to access my account for months...being charged $28 per month and getting the runaround every time I call, including it being very difficult to reach a person, or hang-**** or answers that weren't really answers...and the incessant push to keep a subscription when I was trying to cancel. The Globe has lost me as a customer FOREVER. If they can't get their billing and customer service situation to be better than a con game, then I can get my news from another source. I see complaints here going back 3 years. I'm sure it's been a problem much longer than that, yet they still operate this way. A terrible, stupid way to do business. The Globe will lose in the long run.

• Review fromMa K

  Date: 07/31/2023

  1 star
  I accepted an offer for a $1 subscription for six months. I have been trying for months to unsubscribe after being charged over $25 a month. They only let you do so by phone. They have limited hours. They place you on hold for 20 minutes or more each time. This is predatory practice that should be investigated. I have now paid 100s of dollars to read 2-3 articles. (And I subscribe to about 8 daily newspapers and five magazines). This is the only one that I know that has practices like this that are actually clearly deceptive. They make it nearly impossible to cancel.