ComplaintsforCPR Certification Boston

• Initial Complaint

  10/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On August 16, 2023, I accidentally signed up for a *** class with CPR Certification Boston instead of ***Boston. The cost was $59.95, and I immediately realized my mistake and notified *** Certification of the error. Unfortunately, they claimed they do not provide refunds and suggested I reschedule for another day. However, I didn't want to take the class with them and requested my money back. Despite my numerous requests, they refused to provide me with a refund. Feeling frustrated and helpless, I decided to make a claim with my bank. To my surprise, *** Certification contacted me and asked me to cancel the claim, promising to refund my money. However, I hesitated to trust them and asked them to refund my money before I canceled the claim. I simply wanted to ensure that I would receive my money back before canceling the claim. Unfortunately, my bank could not accept my claim since I completed the transaction.I told the representative at *** certification that I would not be attending the *** class on several occasions, and I have not attended the *** class with CPR certification Boston. I need to get my money back. Holding on to my money for a service I did not want or accept is unfair, and not displaying your refund policy before a consumer makes a purchase is deceptive.I have all the email correspondence between CPR Certification Boston and me, including this one telling me to cancel the claim. "*** Certification <*****************>Thu, August 24, 2023 at 4:05 Hi, It seems like our system is showing that you disputed the charge. Let us know if you have successfully cancelled the dispute so we can refund you the money. Thank you!"And this one "*** Certification <*****************> Mon, August 28, 2023 at 4:51 P We apologize for the inconvenience, and if that's what you prefer, we totally understand you. We just wanted to expedite the process of getting your money back. Thank you!Kind regards,"Why was the claim disputed if they wanted to refund my money?

  Business response

  10/06/2023

  Good day! I hope this email finds you in good health. We have received the complaint filed with the Better Business Bureau regarding the refund request, and I want to express our sincere apologies for any inconvenience you have experienced during this process.
  
  We understand ******************** frustration with the delay in processing the refund. Unfortunately, the situation was complicated due to the dispute initiated with the customers bank, which resulted in the freezing of the funds in question. We genuinely wanted to resolve this matter promptly, but our hands were tied because of the bank's involvement.
  
  We attempted to expedite the refund process by requesting that ******************** cancel the dispute with the bank. This would have allowed us to initiate the refund without further delay and saved the customer from having to wait for the bank's investigation to conclude. We appreciate Ms. ******************* and understanding in this matter, even though she chose not to cancel the dispute at that time.
  
  After a thorough investigation, the bank has ruled in our favor, and the dispute has been resolved in our favor. But In accordance with our commitment to excellent customer service, we will still process the refund as a courtesy, even though the dispute was resolved in our favor.
  
  Please expect to see the refund credited to Ms. *************** within **** business days.
  
  For further questions or concerns, please do not hesitate to reach out to our customer support team. We value your business and are committed to providing the best possible service to our customers.
  
  Thank you for bringing this matter to our attention, and we look forward to resolving it to the customers satisfaction.

  Customer response

  10/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response to refund my money does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Please note the bank ruled in your favor because I made the transaction. That does not take away the fact that I did not want to sign up for the *** class with your company, and the transaction was made in error. Providing excellent customer service would have been to issue a refund immediately so that I would not have to file a complaint for you to offer a refund.
  
  Regards,
  
  ***************************

• Initial Complaint

  04/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  on 4/3/2023 I registered online thru their website for a CPR/AED course which was stated to be $59.99. There website says there are no hidden fees. I signed up for a class on 4/6/2023, after entering my credit card I was asked if I wanted to do any "add ons" for first aid, blood pathogens, etc I said no and proceed to check out and finalized my transaction. I then received "class instructions" for the upcoming course which included access into building, parking and a mention of the need to bring in the 2020 student manual which is required to complete the course, if you didn't have one you could click the link and download one. The e-manual was $15. Now the course I thought was $59.99 turned out to be an additional $15. No where on the website before completing the transaction does it state this book is needed and that there is an additional cost. I telephone immediately within minutes to cancel and was told If i wanted to cancel just don't show up. I asked about a refund of my card and was told they don't do refunds they only reschedule. I no longer wanted to attend the course because I felt like they falsely advertised the course only being $59.99 and it was not. Also to reschedule for an alternate day is a $20fee. That is not indicated anywhere on their website before finalizing the transaction either. Their website does state there are no hidden fees but clearly the consumer is not made aware of this until you have already paid. I was finally given an email address to request a refund which was ***************** but I am not confident at all that I will receive my money back. They need to disclose all costs I mentioned from the beginning. I am waiting to hear back if my card will be refunded. I do not want this to happen to anyone else.

  Business response

  05/09/2023

  This is to confirm that we already refunded the student **************** amounted to $59.95 USD for the class booking. Thank you so much!

  Customer response

  05/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩